d6f30b83f8
Add option to allow unknown/anonymous email parsing for unknown contacts/domains. This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
98 lines
6.2 KiB
PHP
98 lines
6.2 KiB
PHP
<?php
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require_once "inc_all_admin.php";
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?>
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<div class="card card-dark">
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<div class="card-header py-3">
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<h3 class="card-title"><i class="fas fa-fw fa-life-ring mr-2"></i>Ticket Settings</h3>
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</div>
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<div class="card-body">
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
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<input type="hidden" name="config_ticket_email_parse" value="0">
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<input type="hidden" name="config_ticket_email_parse_unknown_senders" value="0">
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<input type="hidden" name="config_ticket_autoclose" value="0">
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<input type="hidden" name="config_ticket_default_billable" value="0">
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<div class="form-group">
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<label>Ticket Prefix</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-life-ring"></i></span>
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</div>
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<input type="text" class="form-control" name="config_ticket_prefix" placeholder="Ticket Prefix" value="<?php echo nullable_htmlentities($config_ticket_prefix); ?>" pattern="^[A-Za-z-]+$" title="Only letters and hyphens are allowed" required>
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</div>
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</div>
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<div class="form-group">
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<label>Next Number</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-barcode"></i></span>
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</div>
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<input type="number" min="0" class="form-control" name="config_ticket_next_number" placeholder="Next Ticket Number" value="<?php echo intval($config_ticket_next_number); ?>" required>
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</div>
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</div>
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<div class="form-group">
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<div class="custom-control custom-switch">
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<input type="checkbox" class="custom-control-input" name="config_ticket_email_parse" <?php if($config_ticket_email_parse == 1){ echo "checked"; } ?> value="1" id="emailToTicketParseSwitch">
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<label class="custom-control-label" for="emailToTicketParseSwitch">Email-to-ticket parsing <small class="text-secondary">(cron_ticket_email_parser.php must also be added to cron and run every few mins)</small></label>
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</div>
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</div>
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<div class="form-group">
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<div class="custom-control custom-switch">
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<input type="checkbox" class="custom-control-input" name="config_ticket_email_parse_unknown_senders" <?php if($config_ticket_email_parse_unknown_senders == 1){ echo "checked"; } ?> value="1" id="emailToTicketAnonParseSwitch" <?php if($config_ticket_email_parse == 0){ echo "disabled"; } ?>>
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<label class="custom-control-label" for="emailToTicketAnonParseSwitch">Create tickets for emails from unknown senders/domains <small class="text-secondary">(Enable to ensure all emails automatically create tickets)</small></label>
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</div>
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</div>
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<?php if ($config_module_enable_accounting) { ?>
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<div class="form-group">
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<div class="custom-control custom-switch">
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<input type="checkbox" class="custom-control-input" name="config_ticket_default_billable" <?php if ($config_ticket_default_billable == 1) { echo "checked"; } ?> value="1" id="ticketBillableSwitch">
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<label class="custom-control-label" for="ticketBillableSwitch">Default to Billable <small class="text-secondary">(This will check the billable box on all new tickets)</small></label>
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</div>
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</div>
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<?php } ?>
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<div class="form-group">
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<div class="custom-control custom-switch">
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<input type="checkbox" class="custom-control-input" name="config_ticket_autoclose" <?php if($config_ticket_autoclose == 1){ echo "checked"; } ?> value="1" id="ticketAutoCloseSwitch">
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<label class="custom-control-label" for="ticketAutoCloseSwitch">Enable Auto close Tickets <small class="text-secondary">(If no response is received after 48 hrs, a friendly chaser email is sent. The ticket is then automatically closed after the time specified below (defaults to 72 hours). </small></label>
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</div>
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</div>
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<div class="form-group">
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<label>Number of hours to auto close ticket</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-clock"></i></span>
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</div>
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<input type="number" min="72" class="form-control" name="config_ticket_autoclose_hours" placeholder="Enter the number of hours to auto close ticket" value="<?php echo intval($config_ticket_autoclose_hours); ?>">
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</div>
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</div>
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<div class="form-group">
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<label>Email address to notify when new tickets are raised <small class="text-secondary">(Ideally a distribution list/shared mailbox)</small></label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-bell"></i></span>
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</div>
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<input type="email" class="form-control" name="config_ticket_new_ticket_notification_email" placeholder="Address to notify for new tickets, leave bank for none" value="<?php echo nullable_htmlentities($config_ticket_new_ticket_notification_email); ?>">
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</div>
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</div>
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<hr>
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<button type="submit" name="edit_ticket_settings" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>
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</form>
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</div>
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</div>
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<?php
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require_once "footer.php";
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