b9431645d3
Standardize on 5 consistent ticket states:- - New (Red/Danger) - Open (Blue/Primary) - On Hold (Green/Success) - Auto Close (Dark/black) - Closed (Dark/black) Update parts of the app where these have deviated from, as they have not been updated everywhere. Other states may be configurable in future via custom fields.
967 lines
54 KiB
PHP
967 lines
54 KiB
PHP
<?php
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require_once "inc_all.php";
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?>
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<!-- Custom styling of time tracking elements -->
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<link rel="stylesheet" type="text/css" href="css/ticket_time_tracking.css">
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<?php
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// Initialize the HTML Purifier to prevent XSS
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require "plugins/htmlpurifier/HTMLPurifier.standalone.php";
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$purifier_config = HTMLPurifier_Config::createDefault();
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$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
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$purifier = new HTMLPurifier($purifier_config);
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if (isset($_GET['ticket_id'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query(
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$mysqli,
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"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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WHERE ticket_id = $ticket_id LIMIT 1"
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);
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if (mysqli_num_rows($sql) == 0) {
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include_once "footer.php";
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} else {
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$row = mysqli_fetch_array($sql);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$client_type = nullable_htmlentities($row['client_type']);
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$client_website = nullable_htmlentities($row['client_website']);
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$client_net_terms = intval($row['client_net_terms']);
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if ($client_net_terms == 0) {
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$client_net_terms = $config_default_net_terms;
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}
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$client_rate = floatval($row['client_rate']);
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$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_category = nullable_htmlentities($row['ticket_category']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_details = $purifier->purify($row['ticket_details']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_onsite = nullable_htmlentities($row['ticket_onsite']);
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//Set Ticket Badge Color based of priority
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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} else {
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$ticket_priority_display = "-";
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}
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$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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if ($ticket_status == "New") {
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$ticket_status_display = "<span class='p-2 badge badge-danger'>$ticket_status</span>";
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} elseif ($ticket_status == "Open") {
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$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
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} elseif ($ticket_status == "On Hold") {
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$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
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} elseif ($ticket_status == "Auto Close" || $ticket_status == "Closed") {
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$ticket_status_display = "<span class='p-2 badge badge-dark'>$ticket_status</span>";
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} else {
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>"; // To be removed
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}
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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$contact_id = intval($row['contact_id']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_title = nullable_htmlentities($row['contact_title']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = intval($row['asset_id']);
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$asset_ip = nullable_htmlentities($row['asset_ip']);
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$asset_name = nullable_htmlentities($row['asset_name']);
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$asset_type = nullable_htmlentities($row['asset_type']);
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$asset_uri = nullable_htmlentities($row['asset_uri']);
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$asset_make = nullable_htmlentities($row['asset_make']);
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$asset_model = nullable_htmlentities($row['asset_model']);
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$asset_serial = nullable_htmlentities($row['asset_serial']);
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$asset_os = nullable_htmlentities($row['asset_os']);
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$asset_warranty_expire = nullable_htmlentities($row['asset_warranty_expire']);
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$vendor_id = intval($row['ticket_vendor_id']);
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$vendor_name = nullable_htmlentities($row['vendor_name']);
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$vendor_description = nullable_htmlentities($row['vendor_description']);
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$vendor_account_number = nullable_htmlentities($row['vendor_account_number']);
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$vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']);
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$vendor_phone = formatPhoneNumber($row['vendor_phone']);
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$vendor_extension = nullable_htmlentities($row['vendor_extension']);
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$vendor_email = nullable_htmlentities($row['vendor_email']);
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$vendor_website = nullable_htmlentities($row['vendor_website']);
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$vendor_hours = nullable_htmlentities($row['vendor_hours']);
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$vendor_sla = nullable_htmlentities($row['vendor_sla']);
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$vendor_code = nullable_htmlentities($row['vendor_code']);
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$vendor_notes = nullable_htmlentities($row['vendor_notes']);
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$location_name = nullable_htmlentities($row['location_name']);
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$location_address = nullable_htmlentities($row['location_address']);
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$location_city = nullable_htmlentities($row['location_city']);
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$location_state = nullable_htmlentities($row['location_state']);
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$location_zip = nullable_htmlentities($row['location_zip']);
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$location_phone = formatPhoneNumber($row['location_phone']);
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if ($contact_id) {
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = intval($row['ticket_related_open']);
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$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$ticket_related_closed = intval($row['ticket_related_closed']);
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$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = intval($row['ticket_related_total']);
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}
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
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// Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id ORDER BY tag_name ASC");
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while ($row = mysqli_fetch_array($sql_client_tags)) {
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$client_tag_id = intval($row['tag_id']);
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$client_tag_name = nullable_htmlentities($row['tag_name']);
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$client_tag_color = nullable_htmlentities($row['tag_color']);
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if (empty($client_tag_color)) {
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$client_tag_color = "dark";
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}
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$client_tag_icon = nullable_htmlentities($row['tag_icon']);
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if (empty($client_tag_icon)) {
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge text-light p-1 mr-1' style='background-color: $client_tag_color;'><i class='fa fa-fw fa-$client_tag_icon mr-2'></i>$client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the number of responses
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$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_responses_sql);
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$ticket_responses = intval($row['ticket_responses']);
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// Get & format asset warranty expiry
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$date = date('Y-m-d H:i:s');
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y', strtotime('-8 hours'));
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if ($dt_value <= $date) {
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$dt_value = "Expired on $asset_warranty_expire";
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$warranty_status_color = 'red';
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} else {
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$warranty_status_color = 'green';
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}
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if ($asset_warranty_expire == "NULL") {
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$dt_value = "None";
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$warranty_status_color = 'red';
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}
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// Get all ticket replies
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$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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// Get other tickets for this asset
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if (!empty($asset_id)) {
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$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
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$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
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}
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// Get technicians to assign the ticket to
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$sql_assign_to_select = mysqli_query(
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$mysqli,
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"SELECT users.user_id, user_name FROM users
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_role > 1
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AND user_archived_at IS NULL
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ORDER BY user_name ASC"
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);
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$sql_ticket_attachments = mysqli_query(
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$mysqli,
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"SELECT * FROM ticket_attachments
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WHERE ticket_attachment_reply_id IS NULL
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AND ticket_attachment_ticket_id = $ticket_id"
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);
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb d-print-none">
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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<li class="breadcrumb-item">
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item active">Ticket Details</li>
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</ol>
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<div class="card card-body">
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<div class="row">
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<div class="col-9">
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<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
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</div>
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<?php if ($ticket_status != "Closed") { ?>
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<div class="col-3">
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<div class="dropdown dropleft text-center d-print-none">
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<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-edit mr-2"></i>Edit
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</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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</a>
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<a class="dropdown-item" href="#" data-toggle="modal" id="clientChangeTicketModalLoad" data-target="#clientChangeTicketModal">
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<i class="fas fa-fw fa-people-carry mr-2"></i>Change Client
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</a>
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<?php if ($session_user_role == 3) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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</a>
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<?php } ?>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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</div>
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<div class="row">
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<div class="col-md-9">
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<div class="card card-body">
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<div class="card card-outline card-primary mb-3">
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<div class="card-header">
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<h3 class="card-title text-bold"><?php echo $ticket_subject; ?></h3>
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</div>
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<div class="card-body prettyContent" id="ticketDetails">
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<?php echo $ticket_details; ?>
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<?php
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while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
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$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
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$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
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echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
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}
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?>
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</div>
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</div>
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if ($ticket_status != "Closed") { ?>
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<form class="mb-3 d-print-none" action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
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<div class="form-group">
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<?php if($config_ai_enable) { ?>
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<div class="form-group">
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<textarea class="form-control tinymceai" id="textInput" name="ticket_reply" placeholder="Type a response"></textarea>
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</div>
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<div class="mb-3">
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<button id="rewordButton" class="btn btn-primary" type="button"><i class="fas fa-fw fa-robot mr-2"></i>Reword</button>
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<button id="undoButton" class="btn btn-secondary" type="button" style="display:none;"><i class="fas fa-fw fa-redo-alt mr-2"></i>Undo</button>
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</div>
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<?php } else { ?>
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<div class="form-group">
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<textarea class="form-control tinymce" name="ticket_reply" placeholder="Type a response"></textarea>
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</div>
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<?php } ?>
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</div>
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<div class="form-row">
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<div class="col-md-2">
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<div class="input-group mb-3">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if ($ticket_status == "Open") {
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echo "selected";
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} ?>>Open</option>
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<option <?php if ($ticket_status == "On Hold") {
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echo "selected";
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} ?>>On Hold</option>
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<?php if ($config_ticket_autoclose) { ?>
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<option <?php if ($ticket_status == 'Auto Close') {
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echo "selected";
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} ?>>Auto Close</option>
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<?php } ?>
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</select>
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</div>
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</div>
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<div class="custom-tt-horizontal-spacing"></div> <!-- Add custom class for smaller spacing -->
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<!-- Time Tracking -->
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<div class="col-sm-3 col-lg-2">
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<div class="input-group mb-3">
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<div class="form-row">
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<div class="input-group custom-tt-width">
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<input type="text" class="form-control" inputmode="numeric" id="hours" name="hours" placeholder="Hrs" min="0" max="23" pattern="0?[0-9]|1[0-9]|2[0-3]">
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</div>
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<div class="input-group custom-tt-width">
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<input type="text" class="form-control" inputmode="numeric" id="minutes" name="minutes" placeholder="Mins" min="0" max="59" pattern="[0-5]?[0-9]">
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</div>
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<div class="input-group custom-tt-width">
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<input type="text" class="form-control" inputmode="numeric" id="seconds" name="seconds" placeholder="Secs" min="0" max="59" pattern="[0-5]?[0-9]">
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</div>
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</div>
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</div>
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</div>
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<!-- Timer Controls -->
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<div class="col-sm-2">
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<div class="btn-group">
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<button type="button" class="btn btn-success" id="startStopTimer"><i class="fas fa-fw fa-pause"></i></button>
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<button type="button" class="btn btn-danger" id="resetTimer"><i class="fas fa-fw fa-redo-alt"></i></button>
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</div>
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</div>
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<?php
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// Set the initial ticket response type (private/internal note)
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// Future updates of the wording/icon are done by Javascript
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// Public responses by default (maybe configurable in future?)
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$ticket_reply_button_wording = "Respond";
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$ticket_reply_button_check = "checked";
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$ticket_reply_button_icon = "paper-plane";
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// Internal responses by default if 1) the contact email is empty or 2) the contact email matches the agent responding
|
|
if (empty($contact_email) || $contact_email == $session_email) {
|
|
// Internal
|
|
$ticket_reply_button_wording = "Add note";
|
|
$ticket_reply_button_check = "";
|
|
$ticket_reply_button_icon = "sticky-note";
|
|
} ?>
|
|
|
|
|
|
<div class="col-md-2">
|
|
<div class="form-group">
|
|
<div class="custom-control custom-checkbox">
|
|
<input type="checkbox" class="custom-control-input" id="ticket_reply_type_checkbox" name="public_reply_type" value="1" <?php echo $ticket_reply_button_check ?>>
|
|
<label class="custom-control-label" for="ticket_reply_type_checkbox">Public Update<br><small class="text-secondary">(Emails contact)</small></label>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-2">
|
|
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-primary text-bold"><i class="fas fa-<?php echo $ticket_reply_button_icon ?> mr-2"></i><?php echo $ticket_reply_button_wording ?></button>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<p class="font-weight-light" id="ticket_collision_viewing"></p>
|
|
|
|
</form>
|
|
<!-- End IF for reply modal -->
|
|
<?php } ?>
|
|
|
|
<h5 class="mb-4">Responses (<?php echo $ticket_responses; ?>)</h5>
|
|
|
|
<!-- Ticket replies -->
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
|
|
$ticket_reply_id = intval($row['ticket_reply_id']);
|
|
$ticket_reply = $purifier->purify($row['ticket_reply']);
|
|
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
|
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
|
|
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
|
|
$ticket_reply_by = intval($row['ticket_reply_by']);
|
|
|
|
if ($ticket_reply_type == "Client") {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
|
|
$user_initials = initials($row['contact_name']);
|
|
$user_avatar = nullable_htmlentities($row['contact_photo']);
|
|
$avatar_link = "uploads/clients/$client_id/$user_avatar";
|
|
} else {
|
|
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
|
|
$user_id = intval($row['user_id']);
|
|
$user_avatar = nullable_htmlentities($row['user_avatar']);
|
|
$user_initials = initials($row['user_name']);
|
|
$avatar_link = "uploads/users/$user_id/$user_avatar";
|
|
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
|
|
}
|
|
|
|
$sql_ticket_reply_attachments = mysqli_query(
|
|
$mysqli,
|
|
"SELECT * FROM ticket_attachments
|
|
WHERE ticket_attachment_reply_id = $ticket_reply_id
|
|
AND ticket_attachment_ticket_id = $ticket_id"
|
|
);
|
|
|
|
?>
|
|
|
|
<div class="card card-outline <?php if ($ticket_reply_type == 'Internal') {
|
|
echo "card-dark";
|
|
} elseif ($ticket_reply_type == 'Client') {
|
|
echo "card-warning";
|
|
} else {
|
|
echo "card-info";
|
|
} ?> mb-3">
|
|
<div class="card-header">
|
|
<h3 class="card-title">
|
|
<div class="media">
|
|
<?php if (!empty($user_avatar)) { ?>
|
|
<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
|
<?php } else { ?>
|
|
<span class="fa-stack fa-2x">
|
|
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
|
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
|
</span>
|
|
<?php } ?>
|
|
|
|
<div class="media-body">
|
|
<?php echo $ticket_reply_by_display; ?>
|
|
<div>
|
|
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if (!empty($ticket_reply_updated_at)) {
|
|
echo "modified: $ticket_reply_updated_at";
|
|
} ?></small>
|
|
</div>
|
|
<?php if ($ticket_reply_type !== "Client") { ?>
|
|
<div>
|
|
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</h3>
|
|
|
|
<?php if ($ticket_reply_type !== "Client" && $ticket_status !== "Closed") { ?>
|
|
<div class="card-tools d-print-none">
|
|
<div class="dropdown dropleft">
|
|
<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
|
<i class="fas fa-fw fa-ellipsis-v"></i>
|
|
</button>
|
|
<div class="dropdown-menu">
|
|
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#replyEditTicketModal<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
|
|
</a>
|
|
<?php if ($session_user_role == 3) { ?>
|
|
<div class="dropdown-divider"></div>
|
|
<a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
|
|
<i class="fas fa-fw fa-archive mr-2"></i>Archive
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
|
|
<div class="card-body prettyContent">
|
|
<?php echo $ticket_reply; ?>
|
|
|
|
<?php
|
|
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
|
|
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
|
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
|
echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
|
|
}
|
|
?>
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php
|
|
|
|
require "ticket_reply_edit_modal.php";
|
|
}
|
|
|
|
?>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<div class="col-md-3">
|
|
<div class="card card-body">
|
|
|
|
<!-- Client card -->
|
|
<div class="card card-body card-outline card-primary mb-3">
|
|
<h5><strong><?php echo $client_name; ?></strong></h5>
|
|
<?php
|
|
if (!empty($location_phone)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php
|
|
if (!empty($client_tags_display)) { ?>
|
|
<div class="mt-1"><?php echo $client_tags_display; ?></div>
|
|
<?php } ?>
|
|
</div>
|
|
<!-- End Client card -->
|
|
|
|
<!-- Contact card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h5 class="text-secondary">Contact</h5>
|
|
|
|
<?php if (!empty($contact_id)) { ?>
|
|
|
|
<div>
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><strong><?php echo $contact_name; ?></strong>
|
|
</a>
|
|
</div>
|
|
|
|
<?php
|
|
|
|
if (!empty($location_name)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2"></i><?php echo $location_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_email)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_phone)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2"></i><a href="tel:<?php echo $contact_phone; ?>"><?php echo $contact_phone; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($contact_mobile)) { ?>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php
|
|
|
|
// Previous tickets
|
|
$prev_ticket_id = $prev_ticket_subject = $prev_ticket_status = ''; // Default blank
|
|
|
|
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = $contact_id AND ticket_id <> $ticket_id ORDER BY ticket_id DESC LIMIT 1";
|
|
$prev_ticket_row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
|
|
|
|
if ($prev_ticket_row) {
|
|
$prev_ticket_id = intval($prev_ticket_row['ticket_id']);
|
|
$prev_ticket_subject = nullable_htmlentities($prev_ticket_row['ticket_subject']);
|
|
$prev_ticket_status = nullable_htmlentities($prev_ticket_row['ticket_status']);
|
|
?>
|
|
|
|
<hr>
|
|
<div>
|
|
<i class="fa fa-fw fa-history text-secondary ml-1 mr-2"></i><b>Previous ticket:</b>
|
|
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-hourglass-start text-secondary ml-1 mr-2"></i><strong>Status:</strong>
|
|
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php } else { ?>
|
|
<div class="d-print-none">
|
|
<a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add a Contact</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<!-- End contact card -->
|
|
|
|
|
|
<!-- Ticket watchers card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h5 class="text-secondary">Watchers</h5>
|
|
|
|
<div class="d-print-none">
|
|
<a href="#" data-toggle="modal" data-target="#addTicketWatcherModal"><i class="fa fa-fw fa-plus mr-2"></i>Add a Watcher</a>
|
|
</div>
|
|
|
|
<?php
|
|
// Get Watchers
|
|
$sql_ticket_watchers = mysqli_query($mysqli, "SELECT * FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id ORDER BY watcher_email DESC");
|
|
while ($ticket_watcher_row = mysqli_fetch_array($sql_ticket_watchers)) {
|
|
$watcher_id = intval($ticket_watcher_row['watcher_id']);
|
|
$ticket_watcher_email = nullable_htmlentities($ticket_watcher_row['watcher_email']);
|
|
?>
|
|
<div class='mt-1'>
|
|
<i class="fa fa-fw fa-eye text-secondary ml-1 mr-2"></i><?php echo $ticket_watcher_email; ?>
|
|
<a class="confirm-link" href="post.php?delete_ticket_watcher=<?php echo $watcher_id; ?>">
|
|
<i class="fas fa-fw fa-times text-secondary ml-1"></i>
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
</div>
|
|
<!-- End Ticket watchers card -->
|
|
|
|
<!-- Ticket Details card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h5 class="text-secondary">Details</h5>
|
|
<div>
|
|
<i class="fa fa-fw fa-thermometer-half text-secondary ml-1 mr-2"></i><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-calendar text-secondary ml-1 mr-2"></i>Created: <?php echo $ticket_created_at; ?>
|
|
</div>
|
|
<div class="mt-2">
|
|
<i class="fa fa-fw fa-history text-secondary ml-1 mr-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong>
|
|
</div>
|
|
|
|
<?php
|
|
if ($ticket_status == "Closed") {
|
|
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
|
?>
|
|
|
|
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?>
|
|
</div>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-comment-dots text-secondary ml-1 mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($ticket_scheduled_for)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-calendar-check text-secondary ml-1 mr-2"></i>Scheduled for: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"><?php echo $ticket_scheduled_for; ?></a>
|
|
</div>
|
|
<?php } else { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-calendar-check text-secondary ml-1 mr-2"></i>Scheduled for: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal">Add</a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($ticket_total_reply_time)) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-clock text-secondary ml-1 mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if ($config_module_enable_accounting) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-dollar-sign text-secondary ml-1 mr-2"></i>Billable:
|
|
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
|
|
<?php
|
|
if ($ticket_billable == 1) {
|
|
echo "<span class='badge badge-pill badge-success p-2'>$</span>";
|
|
} else {
|
|
echo "<span class='badge badge-pill badge-secondary p-2'>X</span>";
|
|
}
|
|
?>
|
|
</a>
|
|
</div>
|
|
<?php } ?>
|
|
</div>
|
|
<!-- End Ticket details card -->
|
|
|
|
<!-- Asset card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h5 class="text-secondary">Asset</h5>
|
|
|
|
<?php if ($asset_id == 0) { ?>
|
|
|
|
<div class="d-print-none">
|
|
<a href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add an Asset</a>
|
|
</div>
|
|
|
|
<?php } else { ?>
|
|
|
|
<div>
|
|
<a href='client_asset_details.php?client_id=<?php echo $client_id ?>&asset_id=<?php echo $asset_id ?>'><i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2"></i><strong><?php echo $asset_name; ?></strong></a>
|
|
</div>
|
|
|
|
<?php if (!empty($asset_os)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fab fa-fw fa-microsoft text-secondary ml-1 mr-2"></i><?php echo $asset_os; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_ip)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2"></i><?php echo $asset_ip; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_make)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2"></i>Model: <?php echo "$asset_make $asset_model"; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_serial)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2"></i>Service Tag: <?php echo $asset_serial; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_warranty_expire)) { ?>
|
|
<div class="mt-1">
|
|
<i class="far fa-fw fa-calendar-alt text-secondary ml-1 mr-2"></i>Warranty expires: <strong><?php echo $asset_warranty_expire ?></strong>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($asset_uri)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-globe text-secondary ml-1 mr-2"></i><a href="<?php echo $asset_uri; ?>" target="_blank"><?php echo $asset_uri; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if ($ticket_asset_count > 0) { ?>
|
|
|
|
<button class="btn btn-block btn-secondary mt-2 d-print-none" data-toggle="modal" data-target="#assetTicketsModal">Service History (<?php echo $ticket_asset_count; ?>)</button>
|
|
|
|
<div class="modal" id="assetTicketsModal" tabindex="-1">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content bg-dark">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title"><i class="fa fa-fw fa-desktop"></i> <?php echo $asset_name; ?></h5>
|
|
<button type="button" class="close text-white" data-dismiss="modal">
|
|
<span>×</span>
|
|
</button>
|
|
</div>
|
|
|
|
<div class="modal-body bg-white">
|
|
<?php
|
|
// Query is run from client_assets.php
|
|
while ($row = mysqli_fetch_array($sql_asset_tickets)) {
|
|
$service_ticket_id = intval($row['ticket_id']);
|
|
$service_ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
|
$service_ticket_number = intval($row['ticket_number']);
|
|
$service_ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
|
$service_ticket_status = nullable_htmlentities($row['ticket_status']);
|
|
$service_ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
|
$service_ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
|
?>
|
|
<p>
|
|
<i class="fas fa-fw fa-ticket-alt"></i>
|
|
Ticket: <a href="ticket.php?ticket_id=<?php echo $service_ticket_id; ?>"><?php echo "$service_ticket_prefix$service_ticket_number" ?></a> <?php echo "on $service_ticket_created_at - <b>$service_ticket_subject</b> ($service_ticket_status)"; ?>
|
|
</p>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="modal-footer bg-white">
|
|
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } // End Ticket asset Count
|
|
?>
|
|
|
|
<?php } // End if asset_id == 0 else
|
|
?>
|
|
|
|
</div>
|
|
<!-- End Asset card -->
|
|
|
|
<!-- Vendor card -->
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h5 class="text-secondary">Vendor</h5>
|
|
<?php if (empty($vendor_id)) { ?>
|
|
<div class="d-print-none">
|
|
<a href="#" data-toggle="modal" data-target="#editTicketVendorModal<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-plus mr-2"></i>Add a Vendor</a>
|
|
</div>
|
|
<?php } else { ?>
|
|
<div>
|
|
<i class="fa fa-fw fa-building text-secondary ml-1 mr-2"></i><strong><?php echo $vendor_name; ?></strong>
|
|
</div>
|
|
<?php
|
|
|
|
if (!empty($vendor_contact_name)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2"></i><?php echo $vendor_contact_name; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($ticket_vendor_ticket_number)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2"></i><?php echo $ticket_vendor_ticket_number; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_email)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2"></i><a href="mailto:<?php echo $vendor_email; ?>"><?php echo $vendor_email; ?></a>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_phone)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2"></i><?php echo $vendor_phone; ?>
|
|
</div>
|
|
<?php }
|
|
|
|
if (!empty($vendor_website)) { ?>
|
|
<div class="mt-1">
|
|
<i class="fa fa-fw fa-globe text-secondary ml-1 mr-2"></i><?php echo $vendor_website; ?>
|
|
</div>
|
|
<?php } ?>
|
|
|
|
<?php } //End Else
|
|
?>
|
|
</div>
|
|
<!-- End Vendor card -->
|
|
|
|
<form action="post.php" method="post">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<input type="hidden" name="ticket_status" value="<?php echo $ticket_status; ?>">
|
|
<div class="form-group">
|
|
<label>Assigned to</label>
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="assigned_to" <?php if ($ticket_status == "Closed") {
|
|
echo "disabled";
|
|
} ?>>
|
|
<option value="0">Not Assigned</option>
|
|
<?php
|
|
|
|
while ($row = mysqli_fetch_array($sql_assign_to_select)) {
|
|
$user_id = intval($row['user_id']);
|
|
$user_name = nullable_htmlentities($row['user_name']); ?>
|
|
<option <?php if ($ticket_assigned_to == $user_id) {
|
|
echo "selected";
|
|
} ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
|
<?php } ?>
|
|
</select>
|
|
<div class="input-group-append d-print-none">
|
|
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if ($ticket_status == "Closed") {
|
|
echo "disabled";
|
|
} ?>><i class="fas fa-check"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<div class="card card-body card-outline card-dark mb-2 d-print-none">
|
|
<?php if ($config_module_enable_accounting && $ticket_billable == 1) { ?>
|
|
<a href="#" class="btn btn-info btn-block" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
|
|
<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice Ticket
|
|
</a>
|
|
<?php }
|
|
|
|
if ($ticket_status !== "Closed") { ?>
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-block confirm-link" id="ticket_close">
|
|
<i class="fas fa-fw fa-gavel mr-2"></i>Close Ticket
|
|
</a>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
</div>
|
|
</div>
|
|
|
|
</div> <!-- row -->
|
|
</div>
|
|
|
|
<?php
|
|
require_once "ticket_edit_modal.php";
|
|
|
|
require_once "ticket_edit_contact_modal.php";
|
|
|
|
require_once "ticket_edit_asset_modal.php";
|
|
|
|
require_once "ticket_edit_vendor_modal.php";
|
|
|
|
require_once "ticket_add_watcher_modal.php";
|
|
|
|
require_once "ticket_edit_priority_modal.php";
|
|
|
|
require_once "ticket_change_client_modal.php";
|
|
|
|
require_once "ticket_edit_schedule_modal.php";
|
|
|
|
require_once "ticket_merge_modal.php";
|
|
|
|
if ($config_module_enable_accounting) {
|
|
require_once "ticket_edit_billable_modal.php";
|
|
require_once "ticket_invoice_add_modal.php";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
require_once "footer.php";
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
<script src="js/show_modals.js"></script> <?php
|
|
|
|
if ($ticket_status !== "Closed") { ?>
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script src="js/ticket_time_tracking.js"></script>
|
|
|
|
<!-- Ticket collision detect JS (jQuery is called in footer, so collision detection script MUST be below it) -->
|
|
<script src="js/ticket_collision_detection.js"></script>
|
|
<script src="js/ticket_button_respond_note.js"></script>
|
|
<?php } ?>
|
|
|
|
<script src="js/pretty_content.js"></script>
|