55f8ba652a
- Display IP on Asset section so would be handy for the technician when troubleshooting - Implement Asset warranty so the technician can take better decision regarding the asset fixing option (parts replacement under manufacturer warranty or in house parts replacement)
596 lines
22 KiB
PHP
596 lines
22 KiB
PHP
<?php include("inc_all.php"); ?>
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<?php
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if(isset($_GET['ticket_id'])){
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query($mysqli,"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN assets ON ticket_asset_id = asset_id
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WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id");
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if(mysqli_num_rows($sql) == 0){
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include("footer.php");
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}else{
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$row = mysqli_fetch_array($sql);
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$client_id = $row['client_id'];
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$client_name = $row['client_name'];
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$client_type = $row['client_type'];
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$client_website = $row['client_website'];
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$client_net_terms = $row['client_net_terms'];
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if($client_net_terms == 0){
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$client_net_terms = $config_default_net_terms;
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}
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$ticket_prefix = $row['ticket_prefix'];
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$ticket_number = $row['ticket_number'];
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$ticket_category = $row['ticket_category'];
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$ticket_subject = $row['ticket_subject'];
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$ticket_details = $row['ticket_details'];
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$ticket_priority = $row['ticket_priority'];
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$ticket_status = $row['ticket_status'];
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$ticket_created_at = $row['ticket_created_at'];
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$ticket_updated_at = $row['ticket_updated_at'];
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$ticket_closed_at = $row['ticket_closed_at'];
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$ticket_created_by = $row['ticket_created_by'];
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if($ticket_status == "Open"){
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$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
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}elseif($ticket_status == "Working"){
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$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
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}else{
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
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}
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//Set Ticket Bage Color based of priority
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if($ticket_priority == "High"){
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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}elseif($ticket_priority == "Medium"){
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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}elseif($ticket_priority == "Low"){
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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}else{
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$ticket_priority_display = "-";
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}
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$contact_id = $row['contact_id'];
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$contact_name = $row['contact_name'];
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$contact_title = $row['contact_title'];
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$contact_email = $row['contact_email'];
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = $row['contact_extension'];
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = $row['asset_id'];
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$asset_ip = htmlentities($row['asset_ip']);
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$asset_name = htmlentities($row['asset_name']);
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$asset_type = htmlentities($row['asset_type']);
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$asset_make = htmlentities($row['asset_make']);
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$asset_model = htmlentities($row['asset_model']);
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$asset_serial = htmlentities($row['asset_serial']);
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$asset_os = htmlentities($row['asset_os']);
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$asset_warranty_expire = $row['asset_warranty_expire'];
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$location_name = $row['location_name'];
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$location_address = $row['location_address'];
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$location_city = $row['location_city'];
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$location_state = $row['location_state'];
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$location_zip = $row['location_zip'];
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$location_phone = formatPhoneNumber($row['location_phone']);
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$ticket_assigned_to = $row['ticket_assigned_to'];
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if(empty($ticket_assigned_to)){
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = $row['user_name'];
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}
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//Ticket Created By
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$ticket_created_by = $row['ticket_created_by'];
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$ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
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$row = mysqli_fetch_array($ticket_created_by_sql);
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$ticket_created_by_display = $row['user_name'];
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//Ticket Assigned To
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if(empty($ticket_assigned_to)){
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = $row['user_name'];
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}
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// if($contact_id == $primary_contact){
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// $primary_contact_display = "<small class='text-success'>Primary Contact</small>";
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// }else{
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// $primary_contact_display = "<small class='text-danger'>Needs approval</small>";
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// }
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$ticket_related_open = $row['ticket_related_open'];
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$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$ticket_related_closed = $row['ticket_related_closed'];
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$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$ticket_related_total = $row['ticket_related_total'];
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$ticket_total_reply_time = $row['ticket_total_reply_time'];
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//Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli,"SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id");
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while($row = mysqli_fetch_array($sql_client_tags)){
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$client_tag_id = $row['tag_id'];
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$client_tag_name = $row['tag_name'];
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$client_tag_color = $row['tag_color'];
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$client_tag_icon = $row['tag_icon'];
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if(empty($client_tag_icon)){
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge bg-$client_tag_color'><i class='fa fa-fw fa-$client_tag_icon'></i> $client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the asset warranty expiry
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$date = date('Y-m-d H:i:s');
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y',strtotime('-8 hours'));
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if($dt_value <= $date){
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$dt_value = "Expired on $asset_warranty_expire"; $color ='red';
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}else{
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$color = 'green';
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}
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb">
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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<li class="breadcrumb-item">
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<a href="client.php?client_id=<?php echo $client_id; ?>&tab=tickets"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item active">Ticket Details</li>
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</ol>
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<div class="row mb-3">
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<div class="col-9">
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<h3>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
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</div>
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<?php if($ticket_status != "Closed") { ?>
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<div class="col-3">
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<div class="dropdown dropleft text-center">
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<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">Merge</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="row">
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<div class="col-md-9">
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<div class="card card-outline card-primary mb-3">
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<div class="card-header">
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<h3 class="card-title"><?php echo $ticket_subject; ?></h3>
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</div>
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<div class="card-body">
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<?php echo $ticket_details; ?>
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</div>
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</div>
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if($ticket_status != "Closed"){ ?>
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<form class="mb-3" action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<div class="form-group">
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<textarea class="form-control summernote" name="ticket_reply" required></textarea>
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</div>
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<div class="form-row">
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<div class="col-md-2">
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<div class="form-group">
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
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<option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
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<option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
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<option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
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</select>
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</div>
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</div>
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</div>
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<div class="col-sm-2">
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<div class="form-group">
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<input class="form-control timepicker" id="time_worked" name="time" type="time" step="1" value="00:00:00" onchange="setTime()"/>
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</div>
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</div>
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<?php //if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="public_reply_type" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email update to client (Public Update)</label>
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</div>
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</div>
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</div>
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<?php //} ?>
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<div class="col-md-2">
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<button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save & Reply</button>
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</div>
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</div>
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</form>
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<!-- End IF for reply modal -->
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<?php } ?>
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<?php
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$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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while($row = mysqli_fetch_array($sql)){;
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$ticket_reply_id = $row['ticket_reply_id'];
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$ticket_reply = $row['ticket_reply'];
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$ticket_reply_type = $row['ticket_reply_type'];
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$ticket_reply_created_at = $row['ticket_reply_created_at'];
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$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
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$ticket_reply_by = $row['ticket_reply_by'];
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$ticket_reply_by_display = $row['user_name'];
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$user_id = $row['user_id'];
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$user_avatar = $row['user_avatar'];
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$user_initials = initials($row['user_name']);
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$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
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?>
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<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; }else{ echo "card-info"; } ?> mb-3">
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<div class="card-header">
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<h3 class="card-title">
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<div class="media">
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<?php if(!empty($user_avatar)){ ?>
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<img src="<?php echo "uploads/users/$user_id/$user_avatar"; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
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<?php }else{ ?>
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<span class="fa-stack fa-2x">
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<i class="fa fa-circle fa-stack-2x text-secondary"></i>
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<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
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</span>
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<?php
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}
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?>
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<div class="media-body">
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<?php echo $ticket_reply_by_display; ?>
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<br>
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<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
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<br>
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<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
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</div>
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</div>
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</h3>
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<div class="card-tools">
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<div class="dropdown dropleft">
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<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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<i class="fas fa-fw fa-ellipsis-v"></i>
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#replyEditTicketModal<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-edit text-secondary"></i> Edit</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-trash text-danger"></i> Archive</a>
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</div>
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</div>
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</div>
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</div>
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<div class="card-body">
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<?php echo $ticket_reply; ?>
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</div>
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</div>
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<?php
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include("ticket_reply_edit_modal.php");
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}
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?>
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</div>
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<div class="col-md-3">
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<div class="card card-body card-outline card-primary mb-3">
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<div>
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<h5><strong><?php echo $client_name; ?></strong></h5>
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<?php
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if(!empty($location_phone)){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($client_tags_display)){
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echo "$client_tags_display";
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}
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?>
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</div>
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</div>
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<?php if(!empty($contact_id)){ ?>
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<div class="card card-body card-outline card-dark mb-3">
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<div>
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<h4 class="text-secondary">Contact</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $contact_name; ?></strong>
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<br>
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<!-- <i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i>--><?php //echo $primary_contact_display; ?>
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<!-- <br>-->
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<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i>Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
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<hr>
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<?php
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if(!empty($location_name)){
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?>
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<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_name; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($contact_email)){
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?>
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<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($contact_phone)){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_phone; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($contact_mobile)){
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?>
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<i class="fa fa-fw fa-mobile text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_mobile; ?>
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<br>
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<?php
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}
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?>
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</div>
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</div>
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<?php } ?>
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<?php if(!empty($asset_id)){ ?>
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<div class="card card-body card-outline card-dark mb-3">
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<div>
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<h4 class="text-secondary">Asset</h4>
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<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> Asset name: <strong><?php echo $asset_name; ?></strong>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($asset_os)){
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?>
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<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> OS: <?php echo $asset_os; ?>
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<br>
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<?php
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if(!empty($asset_ip)){
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?>
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<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2 mb-2"></i> IP: <?php echo "$asset_ip"; ?>
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<br>
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<?php
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}
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?>
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<?php
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if(!empty($asset_make)){
|
|
?>
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> Model: <?php echo "$asset_make $asset_model"; ?>
|
|
<br>
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
<?php
|
|
if(!empty($asset_serial)){
|
|
?>
|
|
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2 mb-2"></i> Service Tag: <?php echo $asset_serial; ?>
|
|
<br>
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
<?php
|
|
if(!empty($asset_warranty_expire)){
|
|
?>
|
|
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> Warranty expire: <strong><font color="<?php echo $color?>" > <?php echo $dt_value?></font></strong>
|
|
<br>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
|
|
<?php } ?>
|
|
|
|
<div class="card card-body card-outline card-dark mb-3">
|
|
<h4 class="text-secondary">Details</h4>
|
|
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?></div>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
|
|
<?php
|
|
if($ticket_status == "Closed"){
|
|
$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
|
$row = mysqli_fetch_array($sql_closed_by);
|
|
$ticket_closed_by_display = $row['user_name'];
|
|
?>
|
|
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo strtoupper($ticket_closed_by_display); ?></a></div>
|
|
<?php } ?>
|
|
<?php if(!empty($ticket_total_reply_time)){ ?>
|
|
<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
|
|
<?php } ?>
|
|
</div>
|
|
|
|
<form action="post.php" method="post">
|
|
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
|
|
<div class="form-group">
|
|
<label>Assigned to</label>
|
|
<div class="input-group">
|
|
<div class="input-group-prepend">
|
|
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
|
</div>
|
|
<select class="form-control select2" name="assigned_to" <?php if($ticket_status == "Closed") {echo "disabled";} ?>>
|
|
<option value="">Not Assigned</option>
|
|
<?php
|
|
|
|
$sql_assign_to_select = mysqli_query($mysqli,"SELECT * FROM users, user_companies WHERE users.user_id = user_companies.user_id AND user_companies.company_id = $session_company_id ORDER BY user_name ASC");
|
|
while($row = mysqli_fetch_array($sql_assign_to_select)){
|
|
$user_id = $row['user_id'];
|
|
$user_name = $row['user_name'];
|
|
?>
|
|
<option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
<div class="input-group-append">
|
|
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<?php
|
|
if($ticket_status !== "Closed"){
|
|
?>
|
|
|
|
<div class="card card-body card-outline card-dark mb-2">
|
|
<div class="">
|
|
<!-- <a href="#" class="btn btn-outline-success btn-block">INVOICE</a>-->
|
|
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">CLOSE TICKET</a>
|
|
</div>
|
|
</div>
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<?php
|
|
include("ticket_edit_modal.php");
|
|
include("ticket_merge_modal.php");
|
|
?>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
}
|
|
|
|
?>
|
|
|
|
|
|
<?php
|
|
if($ticket_status !== "Closed"){
|
|
?>
|
|
<!-- Ticket Time Tracking JS -->
|
|
<script type="text/javascript">
|
|
// Default values
|
|
var hours = 0;
|
|
var minutes = 0;
|
|
var seconds = 0;
|
|
setInterval(countTime, 1000);
|
|
|
|
// Counter
|
|
function countTime()
|
|
{
|
|
++seconds;
|
|
if(seconds == 60) {
|
|
seconds = 0;
|
|
minutes++;
|
|
}
|
|
if(minutes == 60) {
|
|
minutes = 0;
|
|
hours++;
|
|
}
|
|
|
|
// Total timeworked
|
|
var time_worked = pad(hours) + ":" + pad(minutes) + ":" + pad(seconds);
|
|
document.getElementById("time_worked").value = time_worked;
|
|
}
|
|
|
|
// Allows manually adjusting the timer
|
|
function setTime()
|
|
{
|
|
var time_as_text = document.getElementById("time_worked").value;
|
|
const time_text_array = time_as_text.split(":");
|
|
hours = parseInt(time_text_array[0]);
|
|
minutes = parseInt(time_text_array[1]);
|
|
seconds = parseInt(time_text_array[2]);
|
|
}
|
|
|
|
// This function "pads" out the values, adding zeros if they are required
|
|
function pad(val)
|
|
{
|
|
var valString = val + "";
|
|
if(valString.length < 2)
|
|
{
|
|
return "0" + valString;
|
|
}
|
|
else
|
|
{
|
|
return valString;
|
|
}
|
|
}
|
|
</script>
|
|
|
|
<?php } ?>
|
|
|
|
<?php include("footer.php");
|