From fd48d991d982ea4bb10d7fdcf8b6a8f884cffa8e Mon Sep 17 00:00:00 2001 From: johnnyq Date: Fri, 26 Jan 2024 17:12:57 -0500 Subject: [PATCH] Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements --- post/ticket.php | 22 ++ ticket_bulk_assign_modal.php | 46 ++++ tickets.php | 397 +++++++++++++++++++---------------- 3 files changed, 280 insertions(+), 185 deletions(-) create mode 100644 ticket_bulk_assign_modal.php diff --git a/post/ticket.php b/post/ticket.php index f2df705b..a1dd2151 100644 --- a/post/ticket.php +++ b/post/ticket.php @@ -466,6 +466,28 @@ if (isset($_GET['delete_ticket'])) { } +if (isset($_POST['bulk_assign_ticket'])) { + + // Role check + validateTechRole(); + + // POST variables + $assign_to = intval($_POST['assign_to']); + + // Assign Tech to Selected Tickets + if (!empty($_POST['ticket_ids'])) { + foreach($_POST['ticket_ids'] as $ticket_id) { + $ticket_id = intval($ticket_id); + mysqli_query($mysqli,"UPDATE tickets SET ticket_assigned_to = $assign_to WHERE ticket_id = $ticket_id"); + } + } + + $_SESSION['alert_message'] = "Bulk Assigned Tickets"; + + header("Location: " . $_SERVER["HTTP_REFERER"]); + +} + if (isset($_POST['add_ticket_reply'])) { validateTechRole(); diff --git a/ticket_bulk_assign_modal.php b/ticket_bulk_assign_modal.php new file mode 100644 index 00000000..6393a351 --- /dev/null +++ b/ticket_bulk_assign_modal.php @@ -0,0 +1,46 @@ + diff --git a/tickets.php b/tickets.php index 24ee725a..1c34e155 100644 --- a/tickets.php +++ b/tickets.php @@ -102,11 +102,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
-
- -
+
@@ -123,19 +121,34 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
-
- -
- Active tickets () - Closed tickets +
+
+ +
+ Active tickets () + Closed tickets +
+ + Unassigned Tickets | + + + +
- - Unassigned Tickets | -
+
@@ -235,196 +248,210 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
-
- - "> - - - - - -
Number - Subject - Client / Contact - Billable +
+ +
+ + "> + + + + + - - - - - - - - - - - Never

"; - } else { - $ticket_updated_at_display = "

Never

"; - } - } else { - $ticket_updated_at_display = "$ticket_updated_at_time_ago
$ticket_updated_at"; - } - $ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']); - $client_id = intval($row['ticket_client_id']); - $client_name = nullable_htmlentities($row['client_name']); - $contact_id = intval($row['ticket_contact_id']); - $contact_name = nullable_htmlentities($row['contact_name']); - $contact_title = nullable_htmlentities($row['contact_title']); - $contact_email = nullable_htmlentities($row['contact_email']); - $contact_phone = formatPhoneNumber($row['contact_phone']); - $contact_extension = nullable_htmlentities($row['contact_extension']); - $contact_mobile = formatPhoneNumber($row['contact_mobile']); - if ($ticket_status == "Pending-Assignment") { - $ticket_status_color = "danger"; - } elseif ($ticket_status == "Assigned") { - $ticket_status_color = "primary"; - } elseif ($ticket_status == "In-Progress") { - $ticket_status_color = "success"; - } elseif ($ticket_status == "Closed") { - $ticket_status_color = "dark"; - } elseif ($ticket_status == "Auto Close") { - $ticket_status_color = "dark"; - } elseif ($ticket_status == "Client-Replied") { - $ticket_status_color = "warning"; - } else{ - $ticket_status_color = "secondary"; - } - - if ($ticket_priority == "High") { - $ticket_priority_color = "danger"; - } elseif ($ticket_priority == "Medium") { - $ticket_priority_color = "warning"; - } else{ - $ticket_priority_color = "info"; - } - $ticket_assigned_to = intval($row['ticket_assigned_to']); - if (empty($ticket_assigned_to)) { - if ($ticket_status == "Closed") { - $ticket_assigned_to_display = "

Not Assigned

"; - } else { - $ticket_assigned_to_display = "

Not Assigned

"; - } - } else { - $ticket_assigned_to_display = nullable_htmlentities($row['user_name']); - } - - if (empty($contact_name)) { - $contact_display = "-"; - } else { - $contact_display = "$contact_name
$contact_email"; - } - - $asset_id = intval($row['ticket_asset_id']); - $vendor_id = intval($row['ticket_vendor_id']); - - ?> - - "> - - - - $"; - } else { - echo "X"; - } - ?> - - - - - - - + + + + + + + + Never

"; + } else { + $ticket_updated_at_display = "

Never

"; + } + } else { + $ticket_updated_at_display = "$ticket_updated_at_time_ago
$ticket_updated_at"; + } + $ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']); + $client_id = intval($row['ticket_client_id']); + $client_name = nullable_htmlentities($row['client_name']); + $contact_id = intval($row['ticket_contact_id']); + $contact_name = nullable_htmlentities($row['contact_name']); + $contact_title = nullable_htmlentities($row['contact_title']); + $contact_email = nullable_htmlentities($row['contact_email']); + $contact_phone = formatPhoneNumber($row['contact_phone']); + $contact_extension = nullable_htmlentities($row['contact_extension']); + $contact_mobile = formatPhoneNumber($row['contact_mobile']); + if ($ticket_status == "Pending-Assignment") { + $ticket_status_color = "danger"; + } elseif ($ticket_status == "Assigned") { + $ticket_status_color = "primary"; + } elseif ($ticket_status == "In-Progress") { + $ticket_status_color = "success"; + } elseif ($ticket_status == "Closed") { + $ticket_status_color = "dark"; + } elseif ($ticket_status == "Auto Close") { + $ticket_status_color = "dark"; + } elseif ($ticket_status == "Client-Replied") { + $ticket_status_color = "warning"; + } else{ + $ticket_status_color = "secondary"; + } - require "ticket_assign_modal.php"; + if ($ticket_priority == "High") { + $ticket_priority_color = "danger"; + } elseif ($ticket_priority == "Medium") { + $ticket_priority_color = "warning"; + } else{ + $ticket_priority_color = "info"; + } + $ticket_assigned_to = intval($row['ticket_assigned_to']); + if (empty($ticket_assigned_to)) { + if ($ticket_status == "Closed") { + $ticket_assigned_to_display = "

Not Assigned

"; + } else { + $ticket_assigned_to_display = "

Not Assigned

"; + } + } else { + $ticket_assigned_to_display = nullable_htmlentities($row['user_name']); + } - require "ticket_edit_priority_modal.php"; + if (empty($contact_name)) { + $contact_display = "-"; + } else { + $contact_display = "$contact_name
$contact_email"; + } + + $asset_id = intval($row['ticket_asset_id']); + $vendor_id = intval($row['ticket_vendor_id']); + + ?> + + "> + + + + + + + + + + + + + + + - ?> - - -
+
+ +
+ 		Number + Subject + Client / Contact Priority - Status - Assigned - Last Response - Created -
- - - - - - - - -
- 		- + ?> + Billable + - -
- -
Priority + Status + Assigned + Last Response + Created +
+
+ +
+ 		+ + + + + + + + +
+ 		+ + $"; + } else { + echo "X"; + } + ?> + +
+ +
-
+ +
+
+ + + +