ThaMunsta/itflow
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Add configuration setting to control whether clients should get automatic ticket-related emails (ticket open/close)

Browse Source
This commit is contained in:
Marcus Hill
2023-01-21 15:47:01 +00:00
parent 6f900269d7
commit fb6848f508
8 changed files with 558 additions and 542 deletions
Download Patch File Download Diff File Expand all files Collapse all files
cron.php
+1 -1
View File
@@ -159,7 +159,7 @@ while($row = mysqli_fetch_array($sql_companies)){
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'System created scheduled $frequency ticket - $subject', log_created_at = NOW(), log_client_id = $client_id, company_id = $company_id, log_user_id = $created_id");
// E-mail client
if (!empty($config_smtp_host)) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get contact/ticket/company details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
cron_ticket_email_parser.php
+2
View File
@@ -172,6 +172,7 @@ if ($emails) {
// E-mail client notification that ticket has been created
if ($config_ticket_client_general_notifications == 1) {
$email_subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$email_body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
@@ -186,6 +187,7 @@ if ($emails) {
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', company_id = $session_company_id");
}
}
} else {
database_updates.php
+10 -3
View File
@@ -453,11 +453,18 @@ if(LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION){
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.2.9'");
}
//if(CURRENT_DATABASE_VERSION == '0.2.9'){
// Insert queries here required to update to DB version 0.3.0
if(CURRENT_DATABASE_VERSION == '0.2.9'){
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_client_general_notifications` INT(1) NOT NULL DEFAULT '1' AFTER `config_ticket_email_parse`");
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.3.0'");
}
//if(CURRENT_DATABASE_VERSION == '0.3.0'){
// Insert queries here required to update to DB version 0.3.1
// Then, update the database to the next sequential version
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.3.0'");
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.3.1'");
//}
database_version.php
+1 -1
View File
@@ -5,4 +5,4 @@
* It is used in conjunction with database_updates.php
*/
DEFINE("LATEST_DATABASE_VERSION", "0.2.9");
DEFINE("LATEST_DATABASE_VERSION", "0.3.0");
db.sql
+1
View File
@@ -1066,6 +1066,7 @@ CREATE TABLE `settings` (
`config_ticket_from_name` varchar(200) DEFAULT NULL,
`config_ticket_from_email` varchar(200) DEFAULT NULL,
`config_ticket_email_parse` int(1) NOT NULL DEFAULT 0,
`config_ticket_client_general_notifications` int(1) NOT NULL DEFAULT 0,
`config_enable_cron` tinyint(1) DEFAULT NULL,
`config_recurring_auto_send_invoice` tinyint(1) DEFAULT NULL,
`config_enable_alert_domain_expire` tinyint(1) DEFAULT NULL,
get_settings.php
+1
View File
@@ -58,6 +58,7 @@ $config_ticket_next_number = $row['config_ticket_next_number'];
$config_ticket_from_name = $row['config_ticket_from_name'];
$config_ticket_from_email = $row['config_ticket_from_email'];
$config_ticket_email_parse = $row['config_ticket_email_parse'];
$config_ticket_client_general_notifications = $row['config_ticket_client_general_notifications'];
// Alerts
$config_enable_cron = $row['config_enable_cron'];
post.php
+4 -4
View File
@@ -980,9 +980,9 @@ if(isset($_POST['edit_ticket_settings'])){
$config_ticket_from_email = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_email'])));
$config_ticket_from_name = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_name'])));
$config_ticket_email_parse = intval($_POST['config_ticket_email_parse']);
$config_ticket_client_general_notifications = intval($_POST['config_ticket_client_general_notifications']);
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse' WHERE company_id = $session_company_id");
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications WHERE company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = 'Ticket settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
@@ -5957,7 +5957,7 @@ if(isset($_POST['add_ticket'])){
$id = mysqli_insert_id($mysqli);
// E-mail client
if (!empty($config_smtp_host)) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get contact/ticket details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
@@ -6385,7 +6385,7 @@ if(isset($_GET['close_ticket'])){
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
// Client notification email
if (!empty($config_smtp_host)) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get details
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets
settings_ticket.php
+7 -2
View File
@@ -1,6 +1,6 @@
<?php include("inc_all_settings.php"); ?>
<div class="card card-dark">
<div class="card card-dark">
<div class="card-header py-3">
<h3 class="card-title"><i class="fa fa-fw fa-life-ring"></i> Ticket Settings</h3>
</div>
@@ -53,12 +53,17 @@
<label class="custom-control-label" for="customSwitch1">Email-to-ticket parsing (Beta) <small>(cron_ticket_email_parser.php must also be added to cron and run every few mins)</small></label>
</div>
<div class="custom-control custom-switch mb-2">
<input type="checkbox" class="custom-control-input" name="config_ticket_client_general_notifications" <?php if($config_ticket_client_general_notifications == 1){ echo "checked"; } ?> value="1" id="customSwitch2">
<label class="custom-control-label" for="customSwitch2">Send clients general notification emails <small>(Should clients receive automatic emails when tickets are raised/closed?)</small></label>
</div>
<hr>
<button type="submit" name="edit_ticket_settings" class="btn btn-primary text-bold"><i class="fa fa-check"></i> Save</button>
</form>
</div>
</div>
</div>
<?php include("footer.php");