Add configuration setting to control whether clients should get automatic ticket-related emails (ticket open/close)

cron.php

@@ -159,7 +159,7 @@ while($row = mysqli_fetch_array($sql_companies)){
                 mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'System created scheduled $frequency ticket - $subject', log_created_at = NOW(), log_client_id = $client_id, company_id = $company_id, log_user_id = $created_id");
 
                 // E-mail client
-                if (!empty($config_smtp_host)) {
+                if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
 
                     // Get contact/ticket/company details
                     $sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets 

cron_ticket_email_parser.php

@@ -172,6 +172,7 @@ if ($emails) {
 
 
                 // E-mail client notification that ticket has been created
+                if ($config_ticket_client_general_notifications == 1) {
 
                     $email_subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
                     $email_body    = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
@@ -186,6 +187,7 @@ if ($emails) {
                         mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', company_id = $session_company_id");
                     }
 
+                }
 
 
             } else {

database_updates.php

@@ -453,11 +453,18 @@ if(LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION){
         mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.2.9'");
     }
 
-//if(CURRENT_DATABASE_VERSION == '0.2.9'){
+    if(CURRENT_DATABASE_VERSION == '0.2.9'){
-  // Insert queries here required to update to DB version 0.3.0
+
+        mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_client_general_notifications` INT(1) NOT NULL DEFAULT '1' AFTER `config_ticket_email_parse`");
+
+        mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.3.0'");
+    }
+
+    //if(CURRENT_DATABASE_VERSION == '0.3.0'){
+    // Insert queries here required to update to DB version 0.3.1
 
     // Then, update the database to the next sequential version
-  // mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.3.0'");
+    // mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.3.1'");
     //}
 
 

database_version.php

@@ -5,4 +5,4 @@
  * It is used in conjunction with database_updates.php
  */
 
-DEFINE("LATEST_DATABASE_VERSION", "0.2.9");
+DEFINE("LATEST_DATABASE_VERSION", "0.3.0");

db.sql

@@ -1066,6 +1066,7 @@ CREATE TABLE `settings` (
   `config_ticket_from_name` varchar(200) DEFAULT NULL,
   `config_ticket_from_email` varchar(200) DEFAULT NULL,
   `config_ticket_email_parse` int(1) NOT NULL DEFAULT 0,
+  `config_ticket_client_general_notifications` int(1) NOT NULL DEFAULT 0,
   `config_enable_cron` tinyint(1) DEFAULT NULL,
   `config_recurring_auto_send_invoice` tinyint(1) DEFAULT NULL,
   `config_enable_alert_domain_expire` tinyint(1) DEFAULT NULL,

get_settings.php

@@ -58,6 +58,7 @@ $config_ticket_next_number = $row['config_ticket_next_number'];
 $config_ticket_from_name = $row['config_ticket_from_name'];
 $config_ticket_from_email = $row['config_ticket_from_email'];
 $config_ticket_email_parse = $row['config_ticket_email_parse'];
+$config_ticket_client_general_notifications = $row['config_ticket_client_general_notifications'];
 
 // Alerts
 $config_enable_cron = $row['config_enable_cron'];

post.php

@@ -980,9 +980,9 @@ if(isset($_POST['edit_ticket_settings'])){
     $config_ticket_from_email = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_email'])));
     $config_ticket_from_name = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_name'])));
     $config_ticket_email_parse = intval($_POST['config_ticket_email_parse']);
+    $config_ticket_client_general_notifications = intval($_POST['config_ticket_client_general_notifications']);
 
-
+    mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications WHERE company_id = $session_company_id");
-  mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse' WHERE company_id = $session_company_id");
 
     //Logging
     mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = 'Ticket settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent',  log_user_id = $session_user_id, company_id = $session_company_id");
@@ -5957,7 +5957,7 @@ if(isset($_POST['add_ticket'])){
     $id = mysqli_insert_id($mysqli);
 
     // E-mail client
-    if (!empty($config_smtp_host)) {
+    if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
 
         // Get contact/ticket details
         $sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets 
@@ -6385,7 +6385,7 @@ if(isset($_GET['close_ticket'])){
     mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
 
     // Client notification email
-    if (!empty($config_smtp_host)) {
+    if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
 
       // Get details
       $ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, company_phone FROM tickets 

settings_ticket.php

@@ -53,6 +53,11 @@
                     <label class="custom-control-label" for="customSwitch1">Email-to-ticket parsing (Beta) <small>(cron_ticket_email_parser.php must also be added to cron and run every few mins)</small></label>
                 </div>
 
+                <div class="custom-control custom-switch mb-2">
+                    <input type="checkbox" class="custom-control-input" name="config_ticket_client_general_notifications" <?php if($config_ticket_client_general_notifications == 1){ echo "checked"; } ?> value="1" id="customSwitch2">
+                    <label class="custom-control-label" for="customSwitch2">Send clients general notification emails <small>(Should clients receive automatic emails when tickets are raised/closed?)</small></label>
+                </div>
+
                 <hr>
 
                 <button type="submit" name="edit_ticket_settings" class="btn btn-primary text-bold"><i class="fa fa-check"></i> Save</button>