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Allow entering multiple ticket watchers at once

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This commit is contained in:
Marcus Hill
2025-06-28 12:30:42 +01:00
parent 4cb2f42d71
commit ec344cbaa7
2 changed files with 65 additions and 58 deletions
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2
modals/ticket_add_watcher_modal.php
View File

@@ -21,7 +21,7 @@
<span class="input-group-text"><i class="fa fa-fw fa-envelope"></i></span>
</div>
<select class="form-control select2" data-tags="true" name="watcher_email">
<option value="">- Select a contact or enter an email -</option>
<option value="">- Select a contact or enter an email(s) -</option>
<?php
$sql_client_contacts_select = mysqli_query($mysqli, "SELECT contact_id, contact_name, contact_email FROM contacts WHERE contact_client_id = $client_id AND contact_email <> '' ORDER BY contact_name ASC");

19
post/user/ticket.php
View File

@@ -423,9 +423,16 @@ if (isset($_POST['add_ticket_watcher'])) {
$ticket_id = intval($_POST['ticket_id']);
$client_id = intval($_POST['client_id']);
$ticket_number = sanitizeInput($_POST['ticket_number']);
$watcher_email = sanitizeInput($_POST['watcher_email']);
$watcher_emails = preg_split("/,| |;/", $_POST['watcher_email']); // Split on comma, semicolon or space, we sanitize later
$notify = intval($_POST['watcher_notify']);
// Process each watcher in list
foreach ($watcher_emails as $watcher_email) {
if (filter_var($watcher_email, FILTER_VALIDATE_EMAIL)) {
$watcher_email = sanitizeInput($watcher_email);
mysqli_query($mysqli, "INSERT INTO ticket_watchers SET watcher_email = '$watcher_email', watcher_ticket_id = $ticket_id");
// Notify watcher
@@ -464,8 +471,6 @@ if (isset($_POST['add_ticket_watcher'])) {
$subject = "Ticket Notification - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello,<br><br>You have been added as a collaborator on this ticket regarding \"$ticket_subject\".<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Guest link: https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Only add watcher to email queue if email is valid
if (filter_var($watcher_email, FILTER_VALIDATE_EMAIL)) {
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
@@ -474,15 +479,17 @@ if (isset($_POST['add_ticket_watcher'])) {
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($data);
}
// Logging
logAction("Ticket", "Edit", "$session_name added $watcher_email as a watcher for ticket $ticket_prefix$ticket_number", $client_id, $ticket_id);
logAction("Ticket", "Edit", "$session_name added $watcher_email as a watcher for ticket $config_ticket_prefix$ticket_number", $client_id, $ticket_id);
}
$_SESSION['alert_message'] = "Added <strong>$watcher_email</strong> as a watcher";
}
$_SESSION['alert_message'] = "Added watcher(s)";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}