Update the AI Ticket Summary Prompt

admin/modals/document_template/document_template_add.php

@@ -14,8 +14,6 @@
                         <input type="text" class="form-control" name="name" placeholder="Template name" maxlength="200">
                     </div>
 
-                    <?php if ($config_ai_enable == 1) { ?>
-                    <!-- Prompt for AI -->
                     <div class="form-group">
                         <label>Enter a prompt for the type of IT documentation you want to generate:</label>
                         <div class="input-group mb-3">
@@ -27,7 +25,6 @@
                             </div>
                         </div>
                     </div>
-                    <?php } ?>
 
                     <!-- TinyMCE Content -->
                     <div class="form-group">

js/ai_reword.js

@@ -1,41 +0,0 @@
-document.getElementById('rewordButton').addEventListener('click', function() {
-    var textInput = this.closest('form').querySelector('textarea');
-    var ticketDescription = document.getElementById('ticketDescription');
-    var rewordButton = document.getElementById('rewordButton');
-    var undoButton = document.getElementById('undoButton');
-    var previousText = textInput.value; // Store the current text
-
-    // Disable the Reword button and show loading state
-    rewordButton.disabled = true;
-    rewordButton.innerText = 'Processing...';
-
-    fetch('post.php?ai_reword', {
-        method: 'POST',
-        headers: {
-            'Content-Type': 'application/json',
-        },
-        // Body with the text to reword and the ticket description
-        body: JSON.stringify({
-            text: textInput.value,
-            ticketDescription: ticketDescription.innerText.valueOf(),
-        }),
-    })
-    .then(response => response.json())
-    .then(data => {
-        textInput.value = data.rewordedText || 'Error: Could not reword the text.';
-        rewordButton.disabled = false;
-        rewordButton.innerText = 'Reword'; // Reset button text
-        undoButton.style.display = 'inline'; // Show the Undo button
-
-        // Set up the Undo button to revert to the previous text
-        undoButton.onclick = function() {
-            textInput.value = previousText;
-            this.style.display = 'none'; // Hide the Undo button again
-        };
-    })
-    .catch(error => {
-        console.error('Error:', error);
-        rewordButton.disabled = false;
-        rewordButton.innerText = 'Reword'; // Reset button text
-    });
-});

post/ai.php

@@ -89,7 +89,6 @@ if (isset($_GET['ai_ticket_summary'])) {
     $ticket_id = intval($_POST['ticket_id']);
 
     // Query the database for ticket details
-    // (You can reuse code from ticket.php or write a simplified query here)
     $sql = mysqli_query($mysqli, "
         SELECT ticket_subject, ticket_details
         FROM tickets
@@ -116,14 +115,20 @@ if (isset($_GET['ai_ticket_summary'])) {
         $all_replies_text .= "\n[$reply_type]: $reply_text";
     }
 
-    // Craft a prompt for ChatGPT
+    $prompt = "
-    $prompt = "Based on the language detection (case not detected use default English), dont show \"Language Detected\", and Summarize using this language, the following ticket and its responses in a concise and clear way. The summary should be short, highlight the main issue, the actions taken, and any resolution steps:\n\nTicket Subject: $ticket_subject\nTicket Details: $ticket_details\nReplies:$all_replies_text\n\nShort Summary:";
+    Summarize the following IT ticket and its responses in a concise and clear manner. Your summary should highlight the main issue, actions taken, and resolution steps. Please avoid extra wording or irrelevant details.
+
+    Ticket Subject: $ticket_subject
+    Ticket Details: $ticket_details
+    Replies: $all_replies_text
+
+    Please make the summary as short as possible. Only provide the summary with no additional explanation.";
 
     // Prepare the POST data
     $post_data = [
         "model" => "$model_name",
         "messages" => [
-            ["role" => "system", "content" => "You are a helpful assistant."],
+            ["role" => "system", "content" => "Your task is to summarize IT support tickets with clear, concise details."],
             ["role" => "user", "content" => $prompt]
         ],
         "temperature" => 0.7

user/js/ai_reword.js

@@ -1,41 +0,0 @@
-document.getElementById('rewordButton').addEventListener('click', function() {
-    var textInput = this.closest('form').querySelector('textarea');
-    var ticketDescription = document.getElementById('ticketDescription');
-    var rewordButton = document.getElementById('rewordButton');
-    var undoButton = document.getElementById('undoButton');
-    var previousText = textInput.value; // Store the current text
-
-    // Disable the Reword button and show loading state
-    rewordButton.disabled = true;
-    rewordButton.innerText = 'Processing...';
-
-    fetch('post.php?ai_reword', {
-        method: 'POST',
-        headers: {
-            'Content-Type': 'application/json',
-        },
-        // Body with the text to reword and the ticket description
-        body: JSON.stringify({
-            text: textInput.value,
-            ticketDescription: ticketDescription.innerText.valueOf(),
-        }),
-    })
-    .then(response => response.json())
-    .then(data => {
-        textInput.value = data.rewordedText || 'Error: Could not reword the text.';
-        rewordButton.disabled = false;
-        rewordButton.innerText = 'Reword'; // Reset button text
-        undoButton.style.display = 'inline'; // Show the Undo button
-
-        // Set up the Undo button to revert to the previous text
-        undoButton.onclick = function() {
-            textInput.value = previousText;
-            this.style.display = 'none'; // Hide the Undo button again
-        };
-    })
-    .catch(error => {
-        console.error('Error:', error);
-        rewordButton.disabled = false;
-        rewordButton.innerText = 'Reword'; // Reset button text
-    });
-});