ThaMunsta/itflow
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Merge branch 'master' into stage
Some checks failed
SQL Syntax Check for db.sql / Check db.sql SQL Syntax (pull_request) Failing after 18s
Details
PHPLint / build (pull_request) Successful in 26s
Details
Welcome New Contributor / run (pull_request_target) Successful in 22s
Details

Browse Source 
# Conflicts:
#	guest/guest_post.php
This commit is contained in:
Mike Johnston
2025-10-21 13:07:25 -04:00
parent 57ae6b0c4c 0d5bfdafdf
commit ca551406c7
2998 changed files with 196488 additions and 27619 deletions
Download Patch File Download Diff File Expand all files Collapse all files

8
scripts/cron_ticket_email_parser.php
View File

@@ -23,7 +23,7 @@ require_once "../includes/inc_set_timezone.php";
require_once "../functions.php";
// Get settings for the "default" company
require_once "../includes/get_settings.php";
require_once "../includes/load_global_settings.php";
$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
@@ -175,7 +175,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$client_name = sanitizeInput($client_row['client_name']);
}
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$data[] = [
'from' => $config_ticket_from_email,
@@ -234,7 +234,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
$ticket_number_esc = mysqli_real_escape_string($mysqli, $ticket_number);
appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc (ID $ticket_id) - check inbox manually to see email", "ticket.php?ticket_id=$ticket_id", $client_id);
appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id", $client_id);
$email_subject = "Action required: This ticket is already closed";
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
@@ -308,7 +308,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$tech_name = sanitizeInput($tech_row['user_name']);
$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id";
$data = [
[