Feature: Added Bulk Set Priority on Tickets
This commit is contained in:
johnnyq
@@ -570,6 +570,49 @@ if (isset($_POST['bulk_assign_ticket'])) {
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}
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}
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if (isset($_POST['bulk_edit_ticket_priority'])) {
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// Role check
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validateTechRole();
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// POST variables
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$priority = sanitizeInput($_POST['bulk_priority']);
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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// Assign Tech to Selected Tickets
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if (!empty($_POST['ticket_ids'])) {
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foreach($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_status = sanitizeInput($row['ticket_status']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$client_id = intval($row['ticket_client_id']);
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// Update ticket & insert reply
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mysqli_query($mysqli,"UPDATE tickets SET ticket_priority = '$priority' WHERE ticket_id = $ticket_id");
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$session_name updated the priority from $current_ticket_priority to $priority', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name updated the priority on ticket $ticket_prefix$ticket_number - $ticket_subject from $current_ticket_priority to $priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
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} // End For Each Ticket ID Loop
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}
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$_SESSION['alert_message'] = "You updated the priority for <b>$ticket_count</b> Tickets to <b>$priority</b>";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['add_ticket_reply'])) {
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if (isset($_POST['add_ticket_reply'])) {
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validateTechRole();
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validateTechRole();
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36
ticket_bulk_edit_priority_modal.php
Normal file
36
ticket_bulk_edit_priority_modal.php
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@@ -0,0 +1,36 @@
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<div class="modal" id="bulkEditPriorityTicketModal" tabindex="-1">
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<div class="modal-dialog">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-thermometer-half mr-2"></i>Bulk Editing Priority:</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Priority</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="bulk_priority">
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<option>Low</option>
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<option>Medium</option>
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<option>High</option>
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</select>
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</div>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="bulk_edit_ticket_priority" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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</div>
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</div>
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</div>
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</div>
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@@ -143,6 +143,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
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</a>
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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</div>
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</div>
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</div>
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</div>
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@@ -442,6 +446,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</table>
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</table>
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</div>
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</div>
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<?php require_once "ticket_bulk_assign_modal.php"; ?>
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<?php require_once "ticket_bulk_assign_modal.php"; ?>
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<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
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</form>
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</form>
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<?php require_once "pagination.php";
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<?php require_once "pagination.php";
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?>
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?>
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