Do not Resolved Tickets in Bulk that have Open tasks, display warning and count of ticket not resolved because of open tasks

post/user/ticket.php

@@ -1012,12 +1012,21 @@ if (isset($_POST['bulk_resolve_tickets'])) {
     // Resolve Selected Tickets
     if (isset($_POST['ticket_ids'])) {
 
-        // Get a Ticket Count
-        $ticket_count = count($_POST['ticket_ids']);
+        // Intitialze the counts before the loop
+        $ticket_count = 0;
+        $skipped_count = 0;
 
         foreach ($_POST['ticket_ids'] as $ticket_id) {
             $ticket_id = intval($ticket_id);
 
+            // Check to make sure Tasks are complete before resolving
+            $row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT COUNT('task_id') AS num FROM tasks WHERE task_completed_at IS NULL AND task_ticket_id = $ticket_id"));
+            $num_of_open_tasks = $row['num'];
+            
+            if ($num_of_open_tasks == 0) {
+                // Count the Ticket Loop
+                $ticket_count++;
+
                 $sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
                 $row = mysqli_fetch_array($sql);
 
@@ -1105,11 +1114,19 @@ if (isset($_POST['bulk_resolve_tickets'])) {
                     }
                     addToMailQueue($data);
                 } // End Mail IF
+            } else {
+                 $skipped_count++;
+            } // End Task Check
         } // End Loop
     } // End Array Empty Check
 
     $_SESSION['alert_message'] = "Resolved <strong>$ticket_count</strong> Tickets";
 
+    if ($skipped_count > 0) {
+        $_SESSION['alert_type'] = "info";
+        $_SESSION['alert_message'] .= " <strong>$skipped_count</strong> ticket(s) could not be resolved because they have open tasks.";
+    }
+
     header("Location: " . $_SERVER["HTTP_REFERER"]);
 }