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Add notify by email function when a new ticket is created

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This commit is contained in:
Marcus Hill
2023-08-27 12:24:15 +01:00
parent ac023a1eaa
commit b7108436fd
10 changed files with 79 additions and 20 deletions
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portal/portal_post.php
+19 -1
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@@ -14,6 +14,12 @@ if (isset($_POST['add_ticket'])) {
$config_ticket_prefix = sanitizeInput($row['config_ticket_prefix']);
$config_ticket_next_number = intval($row['config_ticket_next_number']);
// Get email settings
$config_ticket_from_name = $row['config_ticket_from_name'];
$config_ticket_from_email = $row['config_ticket_from_email'];
$config_ticket_new_ticket_notification_email = filter_var($row['config_ticket_new_ticket_notification_email'], FILTER_VALIDATE_EMAIL);
$client_id = intval($session_client_id);
$contact = intval($session_contact_id);
$subject = sanitizeInput($_POST['subject']);
@@ -34,6 +40,18 @@ if (isset($_POST['add_ticket'])) {
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Notify agent DL of the new ticket, if populated with a valid email
if ($config_ticket_new_ticket_notification_email) {
$client_name = sanitizeInput($session_client_name);
$details = removeEmoji($details);
$email_subject = "ITFlow - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br><b>$subject</b><br>$details";
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$config_ticket_new_ticket_notification_email', email_recipient_name = 'ITFlow Agents', email_from = '$config_ticket_from_email', email_from_name = '$config_ticket_from_name', email_subject = '$email_subject', email_content = '$email_body'");
}
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $session_contact_name created ticket $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id");
@@ -138,4 +156,4 @@ if (isset($_POST['edit_profile'])) {
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Modify', log_description = 'Client contact $session_contact_name modified their profile/password.', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $session_client_id");
}
header('Location: index.php');
}
}