Add Setting option to enable or disable ticket autotimer

admin_settings_ticket.php

@@ -53,6 +53,13 @@ require_once "includes/inc_all_admin.php";
                 </div>
                 <?php } ?>
 
+                <div class="form-group">
+                    <div class="custom-control custom-switch">
+                        <input type="checkbox" class="custom-control-input" name="config_ticket_timer_autostart" <?php if ($config_ticket_timer_autostart == 1) { echo "checked"; } ?> value="1" id="ticketTimerSwitch">
+                        <label class="custom-control-label" for="ticketTimerSwitch">Autostart Ticket Timer <small class="text-secondary">(This option will control if the timer starts automatically or manually)</small></label>
+                    </div>
+                </div>
+
                 <div class="form-group">
                     <label>Number of hours to auto close resolved tickets</label>
                     <div class="input-group">

database_updates.php

@@ -3464,12 +3464,15 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
         mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '2.1.4'");
     }
 
+    if (CURRENT_DATABASE_VERSION == '2.1.4') {
+         mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_timer_autostart` TINYINT(1) NOT NULL DEFAULT '1' AFTER `config_ticket_default_billable`");
+        mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '2.1.5'");
+    }
 
-
+    // if (CURRENT_DATABASE_VERSION == '2.1.5') {
-    // if (CURRENT_DATABASE_VERSION == '2.1.4') {
+    //     // Insert queries here required to update to DB version 2.1.6
-    //     // Insert queries here required to update to DB version 2.1.5
     //     // Then, update the database to the next sequential version
-    //     mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '2.1.5'");
+    //     mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '2.1.6'");
     // }
 
 } else {

db.sql

@@ -1812,6 +1812,7 @@ CREATE TABLE `settings` (
   `config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
   `config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
   `config_ticket_default_billable` tinyint(1) NOT NULL DEFAULT 0,
+  `config_ticket_timer_autostart` tinyint(1) NOT NULL DEFAULT 1,
   `config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
   `config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,
   `config_enable_alert_domain_expire` tinyint(1) NOT NULL DEFAULT 1,
@@ -2500,4 +2501,4 @@ CREATE TABLE `vendors` (
 /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
 /*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
 
--- Dump completed on 2025-05-24 13:23:21
+-- Dump completed on 2025-06-12 13:43:40

includes/database_version.php

@@ -5,4 +5,4 @@
  * It is used in conjunction with database_updates.php
  */
 
-DEFINE("LATEST_DATABASE_VERSION", "2.1.4");
+DEFINE("LATEST_DATABASE_VERSION", "2.1.5");

includes/get_settings.php

@@ -78,6 +78,7 @@ $config_ticket_default_billable = intval($row['config_ticket_default_billable'])
 $config_ticket_default_view = intval($row['config_ticket_default_view']);
 $config_ticket_moving_columns = intval($row['config_ticket_moving_columns']);
 $config_ticket_ordering = intval($row['config_ticket_ordering']);
+$config_ticket_timer_autostart = intval($row['config_ticket_timer_autostart']);
 
 // Cron
 $config_enable_cron = intval($row['config_enable_cron']);

js/ticket_time_tracking.js

@@ -1,10 +1,7 @@
-// Description: This file contains the JavaScript for the ticket time tracking feature
-
 (function() {
     document.addEventListener("DOMContentLoaded", function() {
         // Initialize variables
         var timerInterval = null;
-        var isPaused = false;
         var ticketID = getCurrentTicketID();
         var elapsedSecs = getElapsedSeconds();
 
@@ -51,10 +48,8 @@
                 localStorage.setItem(getLocalStorageKey("startTime"), Date.now().toString());
             }
             timerInterval = setInterval(countTime, 1000);
-            isPaused = false;
             document.getElementById("startStopTimer").innerHTML = "<i class='fas fa-pause'></i>";
             localStorage.setItem("ticket-timer-running-" + ticketID, "true");
-
         }
 
         function pauseTimer() {
@@ -65,10 +60,8 @@
             let currentElapsed = getElapsedSeconds();
             localStorage.setItem(getLocalStorageKey("pausedTime"), currentElapsed.toString());
             localStorage.removeItem(getLocalStorageKey("startTime"));
-            isPaused = true;
             document.getElementById("startStopTimer").innerHTML = "<i class='fas fa-play'></i>";
             localStorage.setItem("ticket-timer-running-" + ticketID, "false");
-
         }
 
         function clearTimeStorage() {
@@ -99,9 +92,7 @@
         }
 
         function handleInputFocus() {
-            if (!isPaused) {
+            pauseTimer();
-                pauseTimer();
-            }
         }
 
         function updateTimeFromInput() {
@@ -110,7 +101,6 @@
             const seconds = parseInt(document.getElementById("seconds").value, 10) || 0;
             elapsedSecs = (hours * 3600) + (minutes * 60) + seconds;
 
-            // Update local storage so the manually entered time is retained even if the page is reloaded.
             if (!timerInterval) {
                 localStorage.setItem(getLocalStorageKey("pausedTime"), elapsedSecs.toString());
             } else {
@@ -120,7 +110,6 @@
             }
         }
 
-        // Function to check status and pause timer
         function checkStatusAndPauseTimer() {
             var status = document.querySelector('select[name="status"]').value;
             if (status.includes("Pending") || status.includes("Close")) {
@@ -128,6 +117,7 @@
             }
         }
 
+        // Attach input listeners
         document.getElementById("hours").addEventListener('change', updateTimeFromInput);
         document.getElementById("minutes").addEventListener('change', updateTimeFromInput);
         document.getElementById("seconds").addEventListener('change', updateTimeFromInput);
@@ -151,25 +141,33 @@
         });
 
         document.getElementById("ticket_add_reply").addEventListener('click', function() {
-            // Wait for other synchronous actions (if any) to complete before resetting the timer.
+            setTimeout(forceResetTimer, 100);
-            setTimeout(forceResetTimer, 100); // 100ms delay should suffice, but you can adjust as needed.
         });
 
         document.getElementById("ticket_close").addEventListener('click', function() {
-            // Wait for other synchronous actions (if any) to complete before resetting the timer.
+            setTimeout(clearTimeStorage, 100);
-            setTimeout(clearTimeStorage, 100); // 100ms delay should suffice, but you can adjust as needed.
         });
 
+        // Final initialization logic
         try {
             displayTime();
+
+            // If no timer state, respect ticketAutoStart
             if (!localStorage.getItem(getLocalStorageKey("startTime")) && !localStorage.getItem(getLocalStorageKey("pausedTime"))) {
-                startTimer();
+                if (ticketAutoStart === 1) {
-            } else if (localStorage.getItem(getLocalStorageKey("startTime"))) {
+                    startTimer();
+                } else {
+                    pauseTimer();
+                }
+            }
+            // If timer already running, resume it
+            else if (localStorage.getItem(getLocalStorageKey("startTime"))) {
                 startTimer();
             }
 
             // Check and pause timer if status is pending
             checkStatusAndPauseTimer();
+
         } catch (error) {
             console.error("There was an issue initializing the timer:", error);
         }

post/admin/admin_settings_ticket.php

@@ -17,8 +17,9 @@ if (isset($_POST['edit_ticket_settings'])) {
     $config_ticket_default_view = intval($_POST['config_ticket_default_view']);
     $config_ticket_moving_columns = intval($_POST['config_ticket_moving_columns']);
     $config_ticket_ordering = intval($_POST['config_ticket_ordering']);
+    $config_ticket_timer_autostart = intval($_POST['config_ticket_timer_autostart']);
     
-    mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_email_parse = $config_ticket_email_parse, config_ticket_email_parse_unknown_senders = $config_ticket_email_parse_unknown_senders, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email', config_ticket_default_billable = $config_ticket_default_billable, config_ticket_default_view = $config_ticket_default_view, config_ticket_moving_columns = $config_ticket_moving_columns, config_ticket_ordering = $config_ticket_ordering  WHERE company_id = 1");
+    mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_email_parse = $config_ticket_email_parse, config_ticket_email_parse_unknown_senders = $config_ticket_email_parse_unknown_senders, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email', config_ticket_default_billable = $config_ticket_default_billable, config_ticket_default_view = $config_ticket_default_view, config_ticket_moving_columns = $config_ticket_moving_columns, config_ticket_ordering = $config_ticket_ordering, config_ticket_timer_autostart = $config_ticket_timer_autostart WHERE company_id = 1");
 
     // Logging
     logAction("Settings", "Edit", "$session_name edited ticket settings");

ticket.php

@@ -1252,6 +1252,11 @@ require_once "includes/footer.php";
 <script src="js/show_modals.js"></script>
 
 <?php if (empty($ticket_closed_at)) { ?>
+    <!-- create js variable related to ticket timer setting -->
+    <script type="text/javascript">
+        var ticketAutoStart = <?php echo json_encode($config_ticket_timer_autostart); ?>;
+    </script>
+
     <!-- Ticket Time Tracking JS -->
     <script src="js/ticket_time_tracking.js"></script>