Also take in consideration of the ticket source, category and priority

post/ai.php

@@ -78,6 +78,8 @@ if (isset($_GET['ai_reword'])) {
 
 if (isset($_GET['ai_ticket_summary'])) {
 
+    header('Content-Type: text/html; charset=UTF-8');
+
     $sql = mysqli_query($mysqli, "SELECT * FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
 
     $row = mysqli_fetch_array($sql);
@@ -90,9 +92,10 @@ if (isset($_GET['ai_ticket_summary'])) {
 
     // Query the database for ticket details
     $sql = mysqli_query($mysqli, "
-        SELECT ticket_subject, ticket_details, ticket_status_name
+        SELECT ticket_subject, ticket_details, ticket_source, ticket_priority, ticket_status_name, category_name
         FROM tickets
         LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
+        LEFT JOIN categories ON ticket_category = category_id
         WHERE ticket_id = $ticket_id
         LIMIT 1
     ");
@@ -100,6 +103,9 @@ if (isset($_GET['ai_ticket_summary'])) {
     $ticket_subject = $row['ticket_subject'];
     $ticket_details = strip_tags($row['ticket_details']); // strip HTML for cleaner prompt
     $ticket_status = $row['ticket_status_name'];
+    $ticket_category = $row['category_name'];
+    $ticket_source = $row['ticket_source'];
+    $ticket_priority = $row['ticket_priority'];
 
     // Get ticket replies
     $sql_replies = mysqli_query($mysqli, "
@@ -134,7 +140,10 @@ Please ensure:
     - Avoid extra explanations or unnecessary information.
 
     Ticket Data:
+    - Ticket Source: $ticket_source
     - Current Ticket Status: $ticket_status
+    - Ticket Priority: $ticket_priority
+    - Ticket Category: $ticket_category
     - Ticket Subject: $ticket_subject
     - Ticket Details: $ticket_details
     - Replies: