ThaMunsta/itflow
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Also take in consideration of the ticket source, category and priority

Browse Source
This commit is contained in:
johnnyq
2025-09-06 19:41:16 -04:00
parent ebae80bb7e
commit 9210734911
1 changed files with 35 additions and 26 deletions
Download Patch File Download Diff File Expand all files Collapse all files

11
post/ai.php
View File

@@ -78,6 +78,8 @@ if (isset($_GET['ai_reword'])) {
if (isset($_GET['ai_ticket_summary'])) { if (isset($_GET['ai_ticket_summary'])) {
header('Content-Type: text/html; charset=UTF-8');
$sql = mysqli_query($mysqli, "SELECT * FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1"); $sql = mysqli_query($mysqli, "SELECT * FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
$row = mysqli_fetch_array($sql); $row = mysqli_fetch_array($sql);
@@ -90,9 +92,10 @@ if (isset($_GET['ai_ticket_summary'])) {
// Query the database for ticket details // Query the database for ticket details
$sql = mysqli_query($mysqli, " $sql = mysqli_query($mysqli, "
SELECT ticket_subject, ticket_details, ticket_status_name SELECT ticket_subject, ticket_details, ticket_source, ticket_priority, ticket_status_name, category_name
FROM tickets FROM tickets
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN categories ON ticket_category = category_id
WHERE ticket_id = $ticket_id WHERE ticket_id = $ticket_id
LIMIT 1 LIMIT 1
"); ");
@@ -100,6 +103,9 @@ if (isset($_GET['ai_ticket_summary'])) {
$ticket_subject = $row['ticket_subject']; $ticket_subject = $row['ticket_subject'];
$ticket_details = strip_tags($row['ticket_details']); // strip HTML for cleaner prompt $ticket_details = strip_tags($row['ticket_details']); // strip HTML for cleaner prompt
$ticket_status = $row['ticket_status_name']; $ticket_status = $row['ticket_status_name'];
$ticket_category = $row['category_name'];
$ticket_source = $row['ticket_source'];
$ticket_priority = $row['ticket_priority'];
// Get ticket replies // Get ticket replies
$sql_replies = mysqli_query($mysqli, " $sql_replies = mysqli_query($mysqli, "
@@ -134,7 +140,10 @@ Please ensure:
- Avoid extra explanations or unnecessary information. - Avoid extra explanations or unnecessary information.
Ticket Data: Ticket Data:
- Ticket Source: $ticket_source
- Current Ticket Status: $ticket_status - Current Ticket Status: $ticket_status
- Ticket Priority: $ticket_priority
- Ticket Category: $ticket_category
- Ticket Subject: $ticket_subject - Ticket Subject: $ticket_subject
- Ticket Details: $ticket_details - Ticket Details: $ticket_details
- Replies: - Replies: