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Merge branch 'master' into techbar

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ThaMunsta
2024-12-18 12:04:43 -05:00
parent 2cbd3d1728 1281b7758f
commit 798b9becf4
272 changed files with 6404 additions and 1930 deletions
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41
cron_ticket_email_parser.php
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@@ -55,9 +55,15 @@ if (file_exists($lock_file_path)) {
// If file is older than 5 minutes (300 seconds), delete and continue
if ($file_age > 300) {
unlink($lock_file_path);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Delete', log_description = 'Cron Email Parser detected a lock file was present but was over 5 minutes old so it removed it'");
// Logging
logApp("Cron-Email-Parser", "warning", "Cron Email Parser detected a lock file was present but was over 5 minutes old so it removed it.");
} else {
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Locked', log_description = 'Cron Email Parser attempted to execute but was already executing, so instead it terminated.'");
// Logging
logApp("Cron-Email-Parser", "warning", "Lock file present. Cron Email Parser attempted to execute but was already executing, so instead it terminated.");
exit("Script is already running. Exiting.");
}
}
@@ -108,7 +114,8 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$ticket_prefix_esc', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message_esc', ticket_priority = 'Low', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_url_key = '$url_key', ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Email parser: Client contact $contact_email_esc created ticket $ticket_prefix_esc$ticket_number ($subject) ($id)', log_client_id = $client_id");
// Logging
logAction("Ticket", "Create", "Email parser: Client contact $contact_email_esc created ticket $ticket_prefix_esc$ticket_number ($subject) ($id)", $client_id, $id);
mkdirMissing('uploads/tickets/');
$att_dir = "uploads/tickets/" . $id . "/";
@@ -136,10 +143,15 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_ticket_id = $id");
} else {
$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $contact_email_esc for ticket $ticket_prefix_esc$ticket_number', log_client_id = $client_id");
logAction("Ticket", "Edit", "Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $contact_email_esc for ticket $ticket_prefix_esc$ticket_number", $client_id, $id);
}
}
// Guest ticket watchers
if ($client_id == 0) {
mysqli_query($mysqli, "INSERT INTO ticket_watchers SET watcher_email = '$contact_email_esc', watcher_ticket_id = $id");
}
$data = [];
if ($config_ticket_client_general_notifications == 1) {
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
@@ -155,7 +167,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
}
if ($config_ticket_new_ticket_notification_email) {
if ($client_id == 0){
if ($client_id == 0) {
$client_name = "Guest";
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
@@ -277,7 +289,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$ticket_attachment_name_esc', ticket_attachment_reference_name = '$ticket_attachment_reference_name_esc', ticket_attachment_reply_id = $reply_id, ticket_attachment_ticket_id = $ticket_id");
} else {
$ticket_attachment_name_esc = mysqli_real_escape_string($mysqli, $att_name);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $from_email_esc for ticket $config_ticket_prefix$ticket_number_esc', log_client_id = $client_id");
logAction("Ticket", "Edit", "Email parser: Blocked attachment $ticket_attachment_name_esc from Client contact $from_email_esc for ticket $config_ticket_prefix$ticket_number_esc", $client_id, $ticket_id);
}
}
@@ -313,7 +325,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)', log_client_id = $client_id");
logAction("Ticket", "Edit", "Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)", $client_id, $ticket_id);
customAction('ticket_reply_client', $ticket_id);
@@ -473,7 +485,8 @@ if ($emails !== false) {
mysqli_query($mysqli, "INSERT INTO contacts SET contact_name = '".mysqli_real_escape_string($mysqli, $contact_name)."', contact_email = '".mysqli_real_escape_string($mysqli, $contact_email)."', contact_notes = 'Added automatically via email parsing.', contact_client_id = $client_id");
$contact_id = mysqli_insert_id($mysqli);
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Email parser: created contact ".mysqli_real_escape_string($mysqli, $contact_name)."', log_client_id = $client_id");
// Logging
logAction("Contact", "Create", "Email parser: created contact " . mysqli_real_escape_string($mysqli, $contact_name) . "", $client_id, $contact_id);
customAction('contact_create', $contact_id);
if (addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message_body, $attachments, $original_message_file)) {
@@ -528,10 +541,20 @@ $execution_time_formatted = number_format($execution_time, 2);
// Insert a log entry into the logs table
$processed_info = "Processed: $processed_count email(s), Unprocessed: $unprocessed_count email(s)";
// Remove Comment below for Troubleshooting
// mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Cron-Email-Parser', log_action = 'Execution', log_description = 'Cron Email Parser executed in $execution_time_formatted seconds. $processed_info'");
//logAction("Cron-Email-Parser", "Execution", "Cron Email Parser executed in $execution_time_formatted seconds. $processed_info");
// END Calculate execution time
// Remove the lock file
unlink($lock_file_path);
// DEBUG
echo "\nLock File Path: $lock_file_path\n";
if (file_exists($lock_file_path)) {
echo "\nLock is present\n\n";
}
echo "Processed Emails into tickets: $processed_count\n";
echo "Unprocessed Emails: $unprocessed_count\n";
?>