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Replying to a ticket through the ITFLow interface it will also email the watchers

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johnnyq
2023-08-03 18:28:17 -04:00
parent 0aedf95892
commit 427ed8e57b
1 changed files with 11 additions and 0 deletions
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post/ticket.php
+11
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@@ -321,12 +321,23 @@ if (isset($_POST['add_ticket_reply'])) {
} }
// Email Ticket Contact
// Queue Mail // Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject', email_content = '$body'"); mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject', email_content = '$body'");
// Get Email ID for reference // Get Email ID for reference
$email_id = mysqli_insert_id($mysqli); $email_id = mysqli_insert_id($mysqli);
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject', email_content = '$body'");
}
} }
} }
//End Mail IF //End Mail IF