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Merge pull request #256 from wrongecho/more-ticket-adjust

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Add note when ticket is closed (to easily show who closed it)
This commit is contained in:
Johnny
2022-01-08 16:19:17 -05:00
committed by GitHub
parent b7f2053648 43a85fd21c
commit 3b8df8f509
2 changed files with 4 additions and 2 deletions
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2
post.php
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@@ -5008,6 +5008,8 @@ if(isset($_GET['close_ticket'])){
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW(), ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli)); mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW(), ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed.', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
//Logging //Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id"); mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");

4
ticket.php
View File

@@ -375,7 +375,7 @@ if(isset($_GET['ticket_id'])){
<div class="input-group-prepend"> <div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span> <span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
</div> </div>
<select class="form-control select2" name="assigned_to"> <select class="form-control select2" name="assigned_to" <?php if($ticket_status == "Closed") {echo "disabled";} ?>>
<option value="">Not Assigned</option> <option value="">Not Assigned</option>
<?php <?php
@@ -391,7 +391,7 @@ if(isset($_GET['ticket_id'])){
?> ?>
</select> </select>
<div class="input-group-append"> <div class="input-group-append">
<button type="submit" class="btn btn-primary" name="assign_ticket"><i class="fas fa-check"></i></button> <button type="submit" class="btn btn-primary" name="assign_ticket" <?php if($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
</div> </div>
</div> </div>
</div> </div>