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Comment ticket_created_by

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Marcus Hill
2023-04-10 18:55:42 +01:00
parent 1aa33585a0
commit 2f19967a0d
1 changed files with 7 additions and 5 deletions
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12
ticket.php
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@@ -119,11 +119,13 @@ if (isset($_GET['ticket_id'])) {
$location_zip = htmlentities($row['location_zip']); $location_zip = htmlentities($row['location_zip']);
$location_phone = formatPhoneNumber($row['location_phone']); $location_phone = formatPhoneNumber($row['location_phone']);
// REMOVING - doesn't work properly now that a ticket might be created by an agent or client
// Moving to ticket_source in future
//Ticket Created By //Ticket Created By
$ticket_created_by = intval($row['ticket_created_by']); //$ticket_created_by = intval($row['ticket_created_by']);
$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by"); //$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
$row = mysqli_fetch_array($ticket_created_by_sql); //$row = mysqli_fetch_array($ticket_created_by_sql);
$ticket_created_by_display = htmlentities($row['user_name']); //$ticket_created_by_display = htmlentities($row['user_name']);
if ($contact_id) { if ($contact_id) {
//Get Contact Ticket Stats //Get Contact Ticket Stats
@@ -471,7 +473,7 @@ if (isset($_GET['ticket_id'])) {
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div> <div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created: <?php echo $ticket_created_at; ?></div> <div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created: <?php echo $ticket_created_at; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-history text-secondary mr-2 mb-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong></div> <div class="ml-1"><i class="fa fa-fw fa-history text-secondary mr-2 mb-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div> <!--<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php // echo $ticket_created_by_display; ?></div>-->
<?php <?php
if ($ticket_status == "Closed") { if ($ticket_status == "Closed") {
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id"); $sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");