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Add custom event handler to be triggered by some actions affecting tickets/quotes/invoices/contacts

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This commit is contained in:
wrongecho
2024-10-02 11:26:13 +01:00
parent c352f6e3cb
commit 1c404b9cf1
12 changed files with 161 additions and 17 deletions
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portal/portal_post.php
+28 -3
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@@ -37,7 +37,7 @@ if (isset($_POST['add_ticket'])) {
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_created_by = 0, ticket_contact_id = $contact, ticket_url_key = '$url_key', ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
$ticket_id = mysqli_insert_id($mysqli);
// Notify agent DL of the new ticket, if populated with a valid email
if ($config_ticket_new_ticket_notification_email) {
@@ -46,7 +46,7 @@ if (isset($_POST['add_ticket'])) {
$details = removeEmoji($details);
$email_subject = "ITFlow - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br><b>$subject</b><br>$details";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/ticket.php?ticket_id=$ticket_id <br><br><b>$subject</b><br>$details";
// Queue Mail
$data = [
@@ -62,10 +62,13 @@ if (isset($_POST['add_ticket'])) {
addToMailQueue($mysqli, $data);
}
// Custom action/notif handler
customAction('ticket_create', $ticket_id);
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $session_contact_name created ticket $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id");
header("Location: ticket.php?id=" . $id);
header("Location: ticket.php?id=" . $ticket_id);
}
@@ -162,6 +165,9 @@ if (isset($_POST['add_ticket_comment'])) {
}
}
// Custom action/notif handler
customAction('ticket_reply_client', $ticket_id);
// Redirect back to original page
header("Location: " . $_SERVER["HTTP_REFERER"]);
@@ -187,6 +193,9 @@ if (isset($_POST['add_ticket_feedback'])) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Feedback', notification = '$session_contact_name rated ticket ID $ticket_id as bad', notification_client_id = $session_client_id");
}
// Custom action/notif handler
customAction('ticket_feedback', $ticket_id);
// Redirect
header("Location: " . $_SERVER["HTTP_REFERER"]);
} else {
@@ -212,7 +221,12 @@ if (isset($_GET['resolve_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Resolved', log_description = '$ticket_id resolved by client', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
// Custom action/notif handler
customAction('ticket_resolve', $ticket_id);
exit;
header("Location: ticket.php?id=" . $ticket_id);
} else {
// The client does not have access to this ticket - send them home
header("Location: index.php");
@@ -235,7 +249,11 @@ if (isset($_GET['reopen_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Replied', log_description = '$ticket_id reopened by client', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
// Custom action/notif handler
customAction('ticket_update', $ticket_id);
header("Location: ticket.php?id=" . $ticket_id);
} else {
// The client does not have access to this ticket - send them home
header("Location: index.php");
@@ -258,6 +276,9 @@ if (isset($_GET['close_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id closed by client', log_ip = '$session_ip', log_user_agent = '$session_user_agent'");
// Custom action/notif handler
customAction('ticket_close', $ticket_id);
header("Location: ticket.php?id=" . $ticket_id);
} else {
// The client does not have access to this ticket - send them home
@@ -303,6 +324,8 @@ if (isset($_POST['edit_contact'])) {
$_SESSION['alert_message'] = "Contact updated";
header('Location: contacts.php');
customAction('contact_update', $ticket_id);
}
if (isset($_POST['add_contact'])) {
@@ -317,6 +340,8 @@ if (isset($_POST['add_contact'])) {
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Contact', log_action = 'Create', log_description = 'Client $session_contact_name created contact $contact_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $session_client_id");
customAction('contact_create', $ticket_id);
$_SESSION['alert_message'] = "Contact created";
header('Location: contacts.php');
}