Merge pull request #550 from wrongecho/code-audit-pt2
Ticketing cleanups
This commit is contained in:
Johnny
@@ -0,0 +1,33 @@
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// Collision detection
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// Adds a "view" entry of the current ticket every 2 mins into the database
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// Updates the currently viewing (ticket_collision_viewing) element with anyone that's looked at this ticket in the last two mins
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function ticket_collision_detection() {
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// Get the page ticket id
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var ticket_id = document.getElementById("ticket_id").value;
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//Send a GET request to ajax.php as ajax.php?ticket_add_view=true&ticket_id=NUMBER
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jQuery.get(
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"ajax.php",
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{ticket_add_view: 'true', ticket_id: ticket_id},
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function(data) {
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// We don't care about a response
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}
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);
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//Send a GET request to ajax.php as ajax.php?ticket_query_views=true&ticket_id=NUMBER
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jQuery.get(
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"ajax.php",
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{ticket_query_views: 'true', ticket_id: ticket_id},
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function(data) {
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//If we get a response from ajax.php, parse it as JSON
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const ticket_view_data = JSON.parse(data);
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document.getElementById("ticket_collision_viewing").innerText = ticket_view_data.message;
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}
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);
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}
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// Call on page load
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ticket_collision_detection();
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// Run every 2 mins
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setInterval(ticket_collision_detection, 120*1000);
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@@ -0,0 +1,40 @@
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// Ticket merging
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// Gets details of the ticket we're going to merge this ticket into
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// Shows the details under the comments box & enables the merge button if the status of the merge into ticket is not closed
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function merge_into_number_get_details() {
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// Get the ticket number to merge into
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var merge_into_ticket_number = document.getElementById("merge_into_ticket_number").value;
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// Reset the form
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document.getElementById("merge_ticket_btn").disabled = true;
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document.getElementById("merge_into_details_div").hidden = true;
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// Send a GET request to post.php as post.php?merge_ticket_get_json_details=true&merge_into_ticket_number=NUMBER
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jQuery.get(
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"ajax.php",
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{merge_ticket_get_json_details: 'true', merge_into_ticket_number: merge_into_ticket_number},
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function(data){
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// If we get a response from post.php, parse it as JSON
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const merge_into_ticket_info = JSON.parse(data);
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// Check that the current ticket ID isn't also the new/merge ticket ID
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if(parseInt(merge_into_ticket_info.ticket_id) !== parseInt(document.getElementById("current_ticket_id").value)){
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// Show the div with the master ticket details, populate
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document.getElementById("merge_into_details_div").hidden = false;
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document.getElementById("merge_into_details_number").innerText = "Master ticket details: " + merge_into_ticket_info.ticket_prefix + merge_into_ticket_info.ticket_number;
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document.getElementById("merge_into_details_client").innerText = "Client Contact: " + merge_into_ticket_info.client_name + " / " + merge_into_ticket_info.contact_name;
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document.getElementById("merge_into_details_subject").innerText = "Subject: " + merge_into_ticket_info.ticket_subject;
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document.getElementById("merge_into_details_priority").innerText = "Priority: " + merge_into_ticket_info.ticket_priority;
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document.getElementById("merge_into_details_status").innerText = "Status: " + merge_into_ticket_info.ticket_status;
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// Enable the merge button if the merge into ticket isn't in a closed state
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if(merge_into_ticket_info.ticket_status.toLowerCase() != "closed"){
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document.getElementById("merge_ticket_btn").disabled = false;
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}
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}
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}
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);
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}
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@@ -0,0 +1,49 @@
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// Ticket time tracking
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// Default values
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var hours = 0;
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var minutes = 0;
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var seconds = 0;
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setInterval(countTime, 1000);
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// Counter
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function countTime()
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{
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++seconds;
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if (seconds == 60) {
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seconds = 0;
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minutes++;
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}
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if (minutes == 60) {
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minutes = 0;
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hours++;
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}
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// Total timeworked
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var time_worked = pad(hours) + ":" + pad(minutes) + ":" + pad(seconds);
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document.getElementById("time_worked").value = time_worked;
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}
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// Allows manually adjusting the timer
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function setTime()
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{
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var time_as_text = document.getElementById("time_worked").value;
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const time_text_array = time_as_text.split(":");
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hours = parseInt(time_text_array[0]);
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minutes = parseInt(time_text_array[1]);
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seconds = parseInt(time_text_array[2]);
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}
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// This function "pads" out the values, adding zeros if they are required
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function pad(val)
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{
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var valString = val + "";
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if (valString.length < 2)
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{
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return "0" + valString;
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}
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else
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{
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return valString;
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}
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}
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+110
-237
@@ -2,7 +2,7 @@
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<?php
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if(isset($_GET['ticket_id'])){
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if (isset($_GET['ticket_id'])) {
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$ticket_id = intval($_GET['ticket_id']);
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$sql = mysqli_query($mysqli,"SELECT * FROM tickets
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@@ -14,7 +14,7 @@ if(isset($_GET['ticket_id'])){
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WHERE ticket_id = $ticket_id AND tickets.company_id = $session_company_id"
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);
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if(mysqli_num_rows($sql) == 0){
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if (mysqli_num_rows($sql) == 0) {
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include("footer.php");
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@@ -27,7 +27,7 @@ if(isset($_GET['ticket_id'])){
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$client_type = htmlentities($row['client_type']);
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$client_website = htmlentities($row['client_website']);
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$client_net_terms = htmlentities($row['client_net_terms']);
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if($client_net_terms == 0){
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if ($client_net_terms == 0) {
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$client_net_terms = $config_default_net_terms;
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}
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@@ -45,20 +45,20 @@ if(isset($_GET['ticket_id'])){
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$ticket_closed_at = $row['ticket_closed_at'];
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$ticket_created_by = $row['ticket_created_by'];
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if($ticket_status == "Open"){
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if ($ticket_status == "Open") {
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$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
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}elseif($ticket_status == "Working"){
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}elseif ($ticket_status == "Working") {
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$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
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}else{
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$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
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}
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//Set Ticket Bage Color based of priority
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if($ticket_priority == "High"){
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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}elseif($ticket_priority == "Medium"){
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}elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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}elseif($ticket_priority == "Low"){
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}elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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}else{
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$ticket_priority_display = "-";
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@@ -90,11 +90,12 @@ if(isset($_GET['ticket_id'])){
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$location_phone = formatPhoneNumber($row['location_phone']);
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$ticket_assigned_to = $row['ticket_assigned_to'];
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if(empty($ticket_assigned_to)){
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = htmlentities($row['user_name']);
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}
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//Ticket Created By
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$ticket_created_by = $row['ticket_created_by'];
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$ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
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@@ -102,19 +103,13 @@ if(isset($_GET['ticket_id'])){
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$ticket_created_by_display = htmlentities($row['user_name']);
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//Ticket Assigned To
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if(empty($ticket_assigned_to)){
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
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}else{
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$ticket_assigned_to_display = htmlentities($row['user_name']);
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}
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// if($contact_id == $primary_contact){
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// $primary_contact_display = "<small class='text-success'>Primary Contact</small>";
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// }else{
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// $primary_contact_display = "<small class='text-danger'>Needs approval</small>";
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// }
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if($contact_id){
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if ($contact_id) {
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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@@ -138,13 +133,13 @@ if(isset($_GET['ticket_id'])){
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli,"SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id");
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while($row = mysqli_fetch_array($sql_client_tags)){
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while ($row = mysqli_fetch_array($sql_client_tags)) {
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$client_tag_id = $row['tag_id'];
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$client_tag_name = htmlentities($row['tag_name']);
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$client_tag_color = htmlentities($row['tag_color']);
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$client_tag_icon = htmlentities($row['tag_icon']);
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if(empty($client_tag_icon)){
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if (empty($client_tag_icon)) {
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$client_tag_icon = "tag";
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}
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@@ -158,21 +153,36 @@ if(isset($_GET['ticket_id'])){
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$dt_value = $asset_warranty_expire; //sample date
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$warranty_check = date('m/d/Y',strtotime('-8 hours'));
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if($dt_value <= $date){
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if ($dt_value <= $date) {
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$dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red';
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}else{
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$warranty_status_color = 'green';
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}
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if($asset_warranty_expire == '0000-00-00'){
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if ($asset_warranty_expire == '0000-00-00') {
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$dt_value = "None"; $warranty_status_color ='red';
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}
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// Get all ticket replies
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$sql_ticket_replies = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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?>
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// Get other tickets for this asset
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if (!empty($asset_id)) {
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$sql_asset_tickets = mysqli_query($mysqli,"SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
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$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
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}
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<!-- Breadcrumbs-->
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<ol class="breadcrumb">
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// Get technicians to assign the ticket to
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$sql_assign_to_select = mysqli_query($mysqli,"SELECT users.user_id, user_name FROM users
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LEFT JOIN user_companies ON users.user_id = user_companies.user_id
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_companies.company_id = $session_company_id
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AND user_role > 1 AND user_archived_at IS NULL ORDER BY user_name ASC");
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?>
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<!-- Breadcrumbs-->
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<ol class="breadcrumb">
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<li class="breadcrumb-item">
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<a href="tickets.php">Tickets</a>
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</li>
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@@ -180,13 +190,13 @@ if(isset($_GET['ticket_id'])){
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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</li>
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<li class="breadcrumb-item active">Ticket Details</li>
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</ol>
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</ol>
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<div class="row mb-3">
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<div class="row mb-3">
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<div class="col-9">
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<h3><i class="fas fa-fw fa-life-ring text-secondary"></i> Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
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</div>
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<?php if($ticket_status != "Closed") { ?>
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<?php if ($ticket_status != "Closed") { ?>
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<div class="col-3">
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<div class="dropdown dropleft text-center">
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<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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@@ -195,7 +205,7 @@ if(isset($_GET['ticket_id'])){
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<div class="dropdown-menu" aria-labelledby="dropdownMenuButton">
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">Merge</a>
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<?php if($session_user_role == 3) { ?>
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<?php if ($session_user_role == 3) { ?>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
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<?php } ?>
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@@ -203,23 +213,26 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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<?php } ?>
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</div>
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</div>
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<div class="row">
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<div class="row">
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<div class="col-md-9">
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<div class="card card-outline card-primary mb-3">
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<div class="card-header">
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<h3 class="card-title"><?php echo $ticket_subject; ?></h3>
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</div>
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<div class="card-body">
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<?php echo $ticket_details; ?>
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</div>
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</div>
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if($ticket_status != "Closed"){ ?>
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<?php if ($ticket_status != "Closed") { ?>
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<form class="mb-3" action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
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<div class="form-group">
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@@ -233,10 +246,10 @@ if(isset($_GET['ticket_id'])){
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if($ticket_status == 'Open'){ echo "selected"; } ?> >Open</option>
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<option <?php if($ticket_status == 'Working'){ echo "selected"; } ?> >Working</option>
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<option <?php if($ticket_status == 'On Hold'){ echo "selected"; } ?> >On Hold</option>
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<option <?php if($ticket_status == 'Closed'){ echo "selected"; } ?> >Closed</option>
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<option <?php if ($ticket_status == 'Open') { echo "selected"; } ?> >Open</option>
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<option <?php if ($ticket_status == 'Working') { echo "selected"; } ?> >Working</option>
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<option <?php if ($ticket_status == 'On Hold') { echo "selected"; } ?> >On Hold</option>
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<option <?php if ($ticket_status == 'Closed') { echo "selected"; } ?> >Closed</option>
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</select>
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</div>
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</div>
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@@ -248,8 +261,6 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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<?php //if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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@@ -259,8 +270,6 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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<?php //} ?>
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<div class="col-md-2">
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<button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save & Reply</button>
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</div>
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@@ -273,10 +282,10 @@ if(isset($_GET['ticket_id'])){
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<!-- End IF for reply modal -->
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<?php } ?>
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<!-- Ticket replies -->
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<?php
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$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
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while($row = mysqli_fetch_array($sql)){
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while ($row = mysqli_fetch_array($sql_ticket_replies)) {
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$ticket_reply_id = $row['ticket_reply_id'];
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$ticket_reply = $row['ticket_reply'];
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$ticket_reply_type = htmlentities($row['ticket_reply_type']);
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@@ -284,13 +293,12 @@ if(isset($_GET['ticket_id'])){
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$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
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$ticket_reply_by = $row['ticket_reply_by'];
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if($ticket_reply_type == "Client"){
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if ($ticket_reply_type == "Client") {
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$ticket_reply_by_display = htmlentities($row['contact_name']);
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$user_initials = initials($row['contact_name']);
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$user_avatar = $row['contact_photo'];
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$avatar_link = "uploads/clients/$session_company_id/$client_id/$user_avatar";
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}
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else{
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} else {
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$ticket_reply_by_display = htmlentities($row['user_name']);
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$user_id = $row['user_id'];
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$user_avatar = htmlentities($row['user_avatar']);
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@@ -298,36 +306,35 @@ if(isset($_GET['ticket_id'])){
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$avatar_link = "uploads/users/$user_id/$user_avatar";
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$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
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}
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?>
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<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; } elseif($ticket_reply_type == 'Client') {echo "card-warning"; } else{ echo "card-info"; } ?> mb-3">
|
||||
<div class="card card-outline <?php if ($ticket_reply_type == 'Internal') { echo "card-dark"; } elseif ($ticket_reply_type == 'Client') {echo "card-warning"; } else{ echo "card-info"; } ?> mb-3">
|
||||
<div class="card-header">
|
||||
<h3 class="card-title">
|
||||
<div class="media">
|
||||
<?php if(!empty($user_avatar)){ ?>
|
||||
<?php if (!empty($user_avatar)) { ?>
|
||||
<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
|
||||
<?php }else{ ?>
|
||||
<?php } else { ?>
|
||||
<span class="fa-stack fa-2x">
|
||||
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
|
||||
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
|
||||
</span>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php } ?>
|
||||
|
||||
<div class="media-body">
|
||||
<?php echo $ticket_reply_by_display; ?>
|
||||
<br>
|
||||
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
|
||||
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if (!empty($ticket_reply_updated_at)) { echo "modified: $ticket_reply_updated_at"; } ?></small>
|
||||
<br>
|
||||
<?php if($ticket_reply_type !== "Client") { ?>
|
||||
<?php if ($ticket_reply_type !== "Client") { ?>
|
||||
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
|
||||
<?php } ?>
|
||||
</div>
|
||||
</div>
|
||||
</h3>
|
||||
|
||||
<?php if($ticket_reply_type !== "Client" && $ticket_status !== "Closed") { ?>
|
||||
<?php if ($ticket_reply_type !== "Client" && $ticket_status !== "Closed") { ?>
|
||||
<div class="card-tools">
|
||||
<div class="dropdown dropleft">
|
||||
<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
|
||||
@@ -335,7 +342,7 @@ if(isset($_GET['ticket_id'])){
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#replyEditTicketModal<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-edit text-secondary"></i> Edit</a>
|
||||
<?php if($session_user_role == 3) { ?>
|
||||
<?php if ($session_user_role == 3) { ?>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item text-danger" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>"><i class="fas fa-fw fa-trash text-danger"></i> Archive</a>
|
||||
<?php } ?>
|
||||
@@ -349,6 +356,7 @@ if(isset($_GET['ticket_id'])){
|
||||
<div class="card-body">
|
||||
<?php echo $ticket_reply; ?>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<?php
|
||||
@@ -368,65 +376,49 @@ if(isset($_GET['ticket_id'])){
|
||||
<div>
|
||||
<h5><strong><?php echo $client_name; ?></strong></h5>
|
||||
<?php
|
||||
if(!empty($location_phone)){
|
||||
?>
|
||||
if (!empty($location_phone)) { ?>
|
||||
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_phone; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php } ?>
|
||||
|
||||
<?php
|
||||
if(!empty($client_tags_display)){
|
||||
if (!empty($client_tags_display)) {
|
||||
echo "$client_tags_display";
|
||||
}
|
||||
?>
|
||||
} ?>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<!-- Client contact card -->
|
||||
<?php if(!empty($contact_id)){ ?>
|
||||
<?php if (!empty($contact_id)) { ?>
|
||||
<div class="card card-body card-outline card-dark mb-3">
|
||||
<div>
|
||||
<h4 class="text-secondary">Contact</h4>
|
||||
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $contact_name; ?></strong>
|
||||
<br>
|
||||
<!-- <i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i>--><?php //echo $primary_contact_display; ?>
|
||||
<!-- <br>-->
|
||||
<span class="ml-1">Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong></span>
|
||||
<hr>
|
||||
<?php
|
||||
if(!empty($location_name)){
|
||||
?>
|
||||
|
||||
if (!empty($location_name)) { ?>
|
||||
<i class="fa fa-fw fa-map-marker-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $location_name; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php
|
||||
if(!empty($contact_email)){
|
||||
?>
|
||||
<?php }
|
||||
|
||||
if (!empty($contact_email)) { ?>
|
||||
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php
|
||||
if(!empty($contact_phone)){
|
||||
?>
|
||||
<?php }
|
||||
|
||||
if (!empty($contact_phone)) { ?>
|
||||
<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_phone; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php
|
||||
if(!empty($contact_mobile)){
|
||||
?>
|
||||
<?php }
|
||||
|
||||
if (!empty($contact_mobile)) { ?>
|
||||
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><?php echo $contact_mobile; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php } ?>
|
||||
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@@ -439,67 +431,52 @@ if(isset($_GET['ticket_id'])){
|
||||
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?></div>
|
||||
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
|
||||
<?php
|
||||
if($ticket_status == "Closed"){
|
||||
if ($ticket_status == "Closed") {
|
||||
$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
|
||||
$row = mysqli_fetch_array($sql_closed_by);
|
||||
$ticket_closed_by_display = htmlentities($row['user_name']);
|
||||
?>
|
||||
$ticket_closed_by_display = htmlentities($row['user_name']); ?>
|
||||
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?></a></div>
|
||||
<div class="ml-1"><i class="fa fa-fw fa-comment-dots text-secondary mr-2 mb-2"></i>Feedback: <?php echo $ticket_feedback; ?></a></div>
|
||||
<?php } ?>
|
||||
<?php if(!empty($ticket_total_reply_time)){ ?>
|
||||
<?php if (!empty($ticket_total_reply_time)) { ?>
|
||||
<div class="ml-1"><i class="far fa-fw fa-clock text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
|
||||
<!-- Ticket asset details card -->
|
||||
<?php if(!empty($asset_id)){ ?>
|
||||
<?php if (!empty($asset_id)) { ?>
|
||||
<div class="card card-body card-outline card-dark mb-3">
|
||||
<div>
|
||||
<h4 class="text-secondary">Asset</h4>
|
||||
<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $asset_name; ?></strong>
|
||||
<br>
|
||||
|
||||
<?php if(!empty($asset_os)) { ?>
|
||||
<?php if (!empty($asset_os)) { ?>
|
||||
<i class="fab fa-fw fa-microsoft text-secondary ml-1 mr-2 mb-2"></i><?php echo $asset_os; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
<?php }
|
||||
|
||||
if (!empty($asset_ip)) { ?>
|
||||
<i class="fa fa-fw fa-network-wired text-secondary ml-1 mr-2 mb-2"></i><?php echo "$asset_ip"; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
<?php }
|
||||
|
||||
if (!empty($asset_make)) { ?>
|
||||
<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i>Model: <?php echo "$asset_make $asset_model"; ?>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
<?php }
|
||||
|
||||
if (!empty($asset_serial)) {
|
||||
?>
|
||||
if (!empty($asset_serial)) { ?>
|
||||
<i class="fa fa-fw fa-barcode text-secondary ml-1 mr-2 mb-2"></i>Service Tag: <?php echo $asset_serial; ?>
|
||||
<br>
|
||||
<?php }
|
||||
|
||||
<?php
|
||||
}
|
||||
|
||||
if (!empty($asset_warranty_expire)) {
|
||||
?>
|
||||
if (!empty($asset_warranty_expire)) { ?>
|
||||
<i class="far fa-fw fa-calendar-alt text-secondary ml-1 mr-2 mb-2"></i>Warranty expires: <strong><font color="<?php echo $warranty_status_color ?>"> <?php echo $dt_value ?></font></strong>
|
||||
<br>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php }
|
||||
|
||||
<?php
|
||||
$sql_asset_tickets = mysqli_query($mysqli,"SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
|
||||
$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
|
||||
|
||||
if($ticket_asset_count > 0 ){
|
||||
?>
|
||||
if ($ticket_asset_count > 0 ) { ?>
|
||||
|
||||
<button class="btn btn-block btn-secondary" data-toggle="modal" data-target="#assetTicketsModal">Service History (<?php echo $ticket_asset_count; ?>)</button>
|
||||
|
||||
@@ -516,7 +493,7 @@ if(isset($_GET['ticket_id'])){
|
||||
<div class="modal-body bg-white">
|
||||
<?php
|
||||
// Query is run from client_assets.php
|
||||
while($row = mysqli_fetch_array($sql_asset_tickets)){
|
||||
while ($row = mysqli_fetch_array($sql_asset_tickets)) {
|
||||
$service_ticket_id = $row['ticket_id'];
|
||||
$service_ticket_prefix = htmlentities($row['ticket_prefix']);
|
||||
$service_ticket_number = $row['ticket_number'];
|
||||
@@ -541,7 +518,6 @@ if(isset($_GET['ticket_id'])){
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
<?php
|
||||
|
||||
}
|
||||
@@ -560,40 +536,29 @@ if(isset($_GET['ticket_id'])){
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
|
||||
</div>
|
||||
<select class="form-control select2" name="assigned_to" <?php if($ticket_status == "Closed") {echo "disabled";} ?>>
|
||||
<select class="form-control select2" name="assigned_to" <?php if ($ticket_status == "Closed") {echo "disabled";} ?>>
|
||||
<option value="0">Not Assigned</option>
|
||||
<?php
|
||||
|
||||
$sql_assign_to_select = mysqli_query($mysqli,"SELECT users.user_id, user_name FROM users
|
||||
LEFT JOIN user_companies ON users.user_id = user_companies.user_id
|
||||
LEFT JOIN user_settings on users.user_id = user_settings.user_id
|
||||
WHERE user_companies.company_id = $session_company_id
|
||||
AND user_role > 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
|
||||
);
|
||||
while($row = mysqli_fetch_array($sql_assign_to_select)){
|
||||
while ($row = mysqli_fetch_array($sql_assign_to_select)) {
|
||||
$user_id = $row['user_id'];
|
||||
$user_name = htmlentities($row['user_name']);
|
||||
?>
|
||||
<option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
$user_name = htmlentities($row['user_name']); ?>
|
||||
<option <?php if ($ticket_assigned_to == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
<?php } ?>
|
||||
</select>
|
||||
<div class="input-group-append">
|
||||
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
|
||||
<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if ($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</form>
|
||||
|
||||
<?php if($config_module_enable_accounting){ ?>
|
||||
<?php if ($config_module_enable_accounting) { ?>
|
||||
<div class="card card-body card-outline card-dark mb-2">
|
||||
<div class="">
|
||||
<a href="#" class="btn btn-outline-success btn-block" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">Invoice Ticket</a>
|
||||
<?php
|
||||
if($ticket_status !== "Closed"){
|
||||
?>
|
||||
if ($ticket_status !== "Closed") { ?>
|
||||
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">Close Ticket</a>
|
||||
<?php } ?>
|
||||
</div>
|
||||
@@ -602,117 +567,25 @@ if(isset($_GET['ticket_id'])){
|
||||
|
||||
</div>
|
||||
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php
|
||||
<?php
|
||||
include("ticket_edit_modal.php");
|
||||
include("ticket_merge_modal.php");
|
||||
include("ticket_invoice_add_modal.php");
|
||||
//include("ticket_invoice_existing_add_modal.php");
|
||||
?>
|
||||
|
||||
<?php
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
?>
|
||||
|
||||
|
||||
<?php
|
||||
if($ticket_status !== "Closed"){ ?>
|
||||
<!-- Ticket Time Tracking JS -->
|
||||
<script type="text/javascript">
|
||||
// Default values
|
||||
var hours = 0;
|
||||
var minutes = 0;
|
||||
var seconds = 0;
|
||||
setInterval(countTime, 1000);
|
||||
|
||||
// Counter
|
||||
function countTime()
|
||||
{
|
||||
++seconds;
|
||||
if(seconds == 60) {
|
||||
seconds = 0;
|
||||
minutes++;
|
||||
}
|
||||
if(minutes == 60) {
|
||||
minutes = 0;
|
||||
hours++;
|
||||
}
|
||||
|
||||
// Total timeworked
|
||||
var time_worked = pad(hours) + ":" + pad(minutes) + ":" + pad(seconds);
|
||||
document.getElementById("time_worked").value = time_worked;
|
||||
}
|
||||
|
||||
// Allows manually adjusting the timer
|
||||
function setTime()
|
||||
{
|
||||
var time_as_text = document.getElementById("time_worked").value;
|
||||
const time_text_array = time_as_text.split(":");
|
||||
hours = parseInt(time_text_array[0]);
|
||||
minutes = parseInt(time_text_array[1]);
|
||||
seconds = parseInt(time_text_array[2]);
|
||||
}
|
||||
|
||||
// This function "pads" out the values, adding zeros if they are required
|
||||
function pad(val)
|
||||
{
|
||||
var valString = val + "";
|
||||
if(valString.length < 2)
|
||||
{
|
||||
return "0" + valString;
|
||||
}
|
||||
else
|
||||
{
|
||||
return valString;
|
||||
}
|
||||
}
|
||||
</script>
|
||||
|
||||
<?php } ?>
|
||||
|
||||
<?php include("footer.php");
|
||||
|
||||
// jQuery is called in footer, so this must be below it
|
||||
if($ticket_status !== "Closed"){ ?>
|
||||
<script type="text/javascript">
|
||||
if ($ticket_status !== "Closed") { ?>
|
||||
<!-- Ticket Time Tracking JS -->
|
||||
<script src="js/ticket_time_tracking.js"></script>
|
||||
|
||||
// Collision detection
|
||||
// Adds a "view" entry of the current ticket every 2 mins into the database
|
||||
// Updates the currently viewing (ticket_collision_viewing) element with anyone that's looked at this ticket in the last two mins
|
||||
function ticket_collision_detection() {
|
||||
|
||||
// Get the page ticket id
|
||||
var ticket_id = document.getElementById("ticket_id").value;
|
||||
|
||||
//Send a GET request to ajax.php as ajax.php?ticket_add_view=true&ticket_id=NUMBER
|
||||
jQuery.get(
|
||||
"ajax.php",
|
||||
{ticket_add_view: 'true', ticket_id: ticket_id},
|
||||
function(data){
|
||||
// We don't care about a response
|
||||
}
|
||||
);
|
||||
|
||||
//Send a GET request to ajax.php as ajax.php?ticket_query_views=true&ticket_id=NUMBER
|
||||
jQuery.get(
|
||||
"ajax.php",
|
||||
{ticket_query_views: 'true', ticket_id: ticket_id},
|
||||
function(data){
|
||||
//If we get a response from ajax.php, parse it as JSON
|
||||
const ticket_view_data = JSON.parse(data);
|
||||
document.getElementById("ticket_collision_viewing").innerText = ticket_view_data.message;
|
||||
}
|
||||
);
|
||||
}
|
||||
// Call on page load
|
||||
ticket_collision_detection();
|
||||
|
||||
// Run every 2 mins
|
||||
setInterval(ticket_collision_detection, 120*1000);
|
||||
</script>
|
||||
<!-- Ticket collision detect JS (jQuery is called in footer, so collision detection script MUST be below it) -->
|
||||
<script src="js/ticket_collision_detection.js"></script>
|
||||
<?php } ?>
|
||||
+18
-33
@@ -40,7 +40,7 @@
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php if(isset($_GET['client_id'])){ ?>
|
||||
<?php if (isset($_GET['client_id'])) { ?>
|
||||
<input type="hidden" name="client" value="<?php echo $client_id; ?>">
|
||||
<div class="form-group">
|
||||
<label>Contact <strong class="text-danger">*</strong></label>
|
||||
@@ -51,21 +51,17 @@
|
||||
<select class="form-control select2" name="contact" required>
|
||||
<option value="">- Contact -</option>
|
||||
<?php
|
||||
|
||||
$sql = mysqli_query($mysqli,"SELECT * FROM contacts WHERE contact_client_id = $client_id ORDER BY contact_name ASC");
|
||||
while($row = mysqli_fetch_array($sql)){
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$contact_id = $row['contact_id'];
|
||||
$contact_name = htmlentities($row['contact_name']);
|
||||
?>
|
||||
<option value="<?php echo $contact_id; ?>" <?php if($primary_contact == $contact_id){ echo "selected"; } ?>><?php echo "$contact_name"; ?></option>
|
||||
$contact_name = htmlentities($row['contact_name']); ?>
|
||||
<option value="<?php echo $contact_id; ?>" <?php if ($primary_contact == $contact_id) { echo "selected"; } ?>><?php echo "$contact_name"; ?></option>
|
||||
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<?php }else{ ?>
|
||||
<?php } else { ?>
|
||||
<div class="form-group">
|
||||
<label>Client <strong class="text-danger">*</strong></label>
|
||||
<div class="input-group">
|
||||
@@ -77,21 +73,18 @@
|
||||
<?php
|
||||
|
||||
$sql = mysqli_query($mysqli,"SELECT * FROM clients WHERE company_id = $session_company_id ORDER BY client_name ASC");
|
||||
while($row = mysqli_fetch_array($sql)){
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$client_id = $row['client_id'];
|
||||
$client_name = htmlentities($row['client_name']);
|
||||
?>
|
||||
$client_name = htmlentities($row['client_name']); ?>
|
||||
<option value="<?php echo $client_id; ?>"><?php echo "$client_name"; ?></option>
|
||||
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<?php if(isset($_GET['client_id'])){ ?>
|
||||
<?php if (isset($_GET['client_id'])) { ?>
|
||||
<div class="form-group">
|
||||
<label>Asset</label>
|
||||
<div class="input-group">
|
||||
@@ -103,15 +96,12 @@
|
||||
<?php
|
||||
|
||||
$sql_assets = mysqli_query($mysqli,"SELECT * FROM assets WHERE asset_client_id = $client_id ORDER BY asset_name ASC");
|
||||
while($row = mysqli_fetch_array($sql_assets)){
|
||||
while ($row = mysqli_fetch_array($sql_assets)) {
|
||||
$asset_id_select = $row['asset_id'];
|
||||
$asset_name_select = htmlentities($row['asset_name']);
|
||||
?>
|
||||
<option <?php if(!empty($asset_id) && $asset_id == $asset_id_select){ echo "selected"; } ?> value="<?php echo $asset_id_select; ?>"><?php echo $asset_name_select; ?></option>
|
||||
$asset_name_select = htmlentities($row['asset_name']); ?>
|
||||
<option <?php if (!empty($asset_id) && $asset_id == $asset_id_select) { echo "selected"; } ?> value="<?php echo $asset_id_select; ?>"><?php echo $asset_name_select; ?></option>
|
||||
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
@@ -127,22 +117,17 @@
|
||||
<option value="0">Not Assigned</option>
|
||||
<?php
|
||||
|
||||
//$sql = mysqli_query($mysqli,"SELECT * FROM users, user_companies WHERE users.user_id = user_companies.user_id AND user_archived_at IS NULL AND user_companies.company_id = $session_company_id ORDER BY user_name ASC");
|
||||
$sql = mysqli_query($mysqli, "SELECT users.user_id, user_name FROM users
|
||||
LEFT JOIN user_companies ON users.user_id = user_companies.user_id
|
||||
LEFT JOIN user_settings on users.user_id = user_settings.user_id
|
||||
WHERE user_companies.company_id = $session_company_id
|
||||
AND user_role > 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
|
||||
);
|
||||
while($row = mysqli_fetch_array($sql)){
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$user_id = $row['user_id'];
|
||||
$user_name = htmlentities($row['user_name']);
|
||||
?>
|
||||
<option <?php if($session_user_id == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
$user_name = htmlentities($row['user_name']); ?>
|
||||
<option <?php if ($session_user_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
+4
-43
@@ -17,10 +17,9 @@
|
||||
<div class="input-group-prepend">
|
||||
<?php
|
||||
// Show the ticket prefix, or just the tag icon
|
||||
if(empty($ticket_prefix)){
|
||||
if (empty($ticket_prefix)) {
|
||||
echo "<span class=\"input-group-text\"><i class=\"fa fa-fw fa-tag\"></i></span>";
|
||||
}
|
||||
else{
|
||||
} else {
|
||||
echo "<div class=\"input-group-text\"> $ticket_prefix </div>";
|
||||
}
|
||||
?>
|
||||
@@ -60,43 +59,5 @@
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<script>
|
||||
//Gets details of the ticket we're going to merge this ticket into
|
||||
//Shows the details under the comments box & enables the merge button if the status of the merge into ticket is not closed
|
||||
function merge_into_number_get_details() {
|
||||
|
||||
//Get the ticket number to merge into
|
||||
var merge_into_ticket_number = document.getElementById("merge_into_ticket_number").value;
|
||||
|
||||
//Reset the form
|
||||
document.getElementById("merge_ticket_btn").disabled = true;
|
||||
document.getElementById("merge_into_details_div").hidden = true;
|
||||
|
||||
//Send a GET request to post.php as post.php?merge_ticket_get_json_details=true&merge_into_ticket_number=NUMBER
|
||||
jQuery.get(
|
||||
"ajax.php",
|
||||
{merge_ticket_get_json_details: 'true', merge_into_ticket_number: merge_into_ticket_number},
|
||||
function(data){
|
||||
//If we get a response from post.php, parse it as JSON
|
||||
const merge_into_ticket_info = JSON.parse(data);
|
||||
|
||||
//Check that the current ticket ID isn't also the new/merge ticket ID
|
||||
if(parseInt(merge_into_ticket_info.ticket_id) !== parseInt(document.getElementById("current_ticket_id").value)){
|
||||
|
||||
//Show the div with the master ticket details, populate
|
||||
document.getElementById("merge_into_details_div").hidden = false;
|
||||
document.getElementById("merge_into_details_number").innerText = "Master ticket details: " + merge_into_ticket_info.ticket_prefix + merge_into_ticket_info.ticket_number;
|
||||
document.getElementById("merge_into_details_client").innerText = "Client Contact: " + merge_into_ticket_info.client_name + " / " + merge_into_ticket_info.contact_name;
|
||||
document.getElementById("merge_into_details_subject").innerText = "Subject: " + merge_into_ticket_info.ticket_subject;
|
||||
document.getElementById("merge_into_details_priority").innerText = "Priority: " + merge_into_ticket_info.ticket_priority;
|
||||
document.getElementById("merge_into_details_status").innerText = "Status: " + merge_into_ticket_info.ticket_status;
|
||||
|
||||
//Enable the merge button if the merge into ticket isn't in a closed state
|
||||
if(merge_into_ticket_info.ticket_status.toLowerCase() != "closed"){
|
||||
document.getElementById("merge_ticket_btn").disabled = false;
|
||||
}
|
||||
}
|
||||
}
|
||||
);
|
||||
}
|
||||
</script>
|
||||
<!-- Ticket merge JS -->
|
||||
<script src="js/ticket_merge.js"></script>
|
||||
Reference in New Issue
Block a user