Merge pull request #822 from wrongecho/client-tickets-default-open

Ticketing updates

client_tickets.php

@@ -6,6 +6,16 @@ $order = "DESC";
 
 require_once "inc_all_client.php";
 
+if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
+    $status = 'Open';
+    $ticket_status_snippet = "ticket_status != 'Closed'";
+} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
+    $status = 'Closed';
+    $ticket_status_snippet = "ticket_status = 'Closed'";
+} else {
+    $status = 'Open';
+    $ticket_status_snippet = "ticket_status != 'Closed'";
+}
 
 //Rebuild URL
 $url_query_strings_sort = http_build_query($get_copy);
@@ -19,17 +29,33 @@ $sql = mysqli_query(
     LEFT JOIN locations ON ticket_location_id = location_id
     LEFT JOIN vendors ON ticket_vendor_id = vendor_id
     WHERE ticket_client_id = $client_id
+    AND $ticket_status_snippet
     AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
     ORDER BY $sort $order LIMIT $record_from, $record_to"
 );
 
 $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
 
+//Get Total tickets open
+$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_status != 'Closed'");
+$row = mysqli_fetch_array($sql_total_tickets_open);
+$total_tickets_open = intval($row['total_tickets_open']);
+
+//Get Total tickets closed
+$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_status = 'Closed'");
+$row = mysqli_fetch_array($sql_total_tickets_closed);
+$total_tickets_closed = intval($row['total_tickets_closed']);
+
 ?>
 
 <div class="card card-dark">
     <div class="card-header py-2">
-        <h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets</h3>
+        <h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
+            <small class="ml-3">
+                <a href="?client_id=<?php echo $client_id?>&status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
+                <a href="?client_id=<?php echo $client_id?>&status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
+            </small>
+        </h3>
         <div class="card-tools">
             <div class="btn-group">
                 <button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
@@ -204,6 +230,9 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
 
                     <?php
 
+                    if ($ticket_status !== "Closed") {
+                        // Temp performance boost for closed tickets, until we move to dynamic modals
+
                         require "ticket_edit_modal.php";
 
                         require "ticket_assign_modal.php";
@@ -214,6 +243,8 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
 
                     }
 
+                }
+
                 ?>
 
                 </tbody>

footer.php

@@ -41,4 +41,4 @@
 
 //$time_end = microtime(true);
 //$execution_time = ($time_end - $time_start);
-//echo 'Total Execution Time: '.number_format((float) $execution_time, 10) .' seconds';
+//echo '<h2>Total Execution Time: '.number_format((float) $execution_time, 10) .' seconds</h2>';

header.php

@@ -2,7 +2,7 @@
 
     // Calculate Execution time start
     // uncomment for test
-    //$time_start = microtime(true);
+    // $time_start = microtime(true);
 
 header("X-Frame-Options: DENY");
 

tickets.php

@@ -88,12 +88,12 @@ $row = mysqli_fetch_array($sql_total_tickets_assigned);
 $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
 
 ?>
-    <style>
+<style>
     .popover {
         max-width: 600px;
     }
-    </style>
-    <div class="card card-dark">
+</style>
+<div class="card card-dark">
     <div class="card-header py-2">
         <h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets
             <small class="ml-3">
@@ -387,6 +387,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
                                 </div>
                             <?php }
 
+                            if ($ticket_status !== "Closed") {
+                                // Temp performance boost for closed tickets, until we move to dynamic modals
+
                                 require "ticket_edit_modal.php";
 
                                 require "ticket_assign_modal.php";
@@ -395,6 +398,8 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
 
                                 require "ticket_edit_contact_modal.php";
 
+                            }
+
 
                             ?>
                         </td>
@@ -412,7 +417,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
         <?php require_once "pagination.php";
         ?>
     </div>
-    </div>
+</div>
 
 <?php
 require_once "ticket_add_modal.php";